Direct Debit's can be viewed and cancelled whenever you like. Cancelled Direct Debits will be removed from your list by the next working day. If your cancelled Direct Debit still shows after 1 working day, please contact us.
The easiest way to cancel a Direct Debit is by logging into online banking or the mobile app.
Cancel a Direct Debit in online banking
Log into your account and:
Cancel a Direct Debit in the mobile app
Log into the app and:
If you're registered for online or mobile banking, you can contact us to cancel a Direct Debit.
If you have more than one Direct Debit with the same company and only want to cancel one of them, you'll need to identify the correct Direct Debit. You'll have different reference numbers for each Direct Debit set up, so you can match up the correct one to be cancelled.
If you're still unsure, we recommend you ask the company claiming the Direct Debit to give you the correct reference number.
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Contact our support team