Online banking
Log in to personal online banking
Register for personal online banking
Get guidance registering for online banking
Get support using online banking
Related queries
Check the status of our online services for personal and business banking.
Tools to help you with banking
We have a range of tools available to help you bank with us, depending on your needs:
You’re blind or partially sighted: banking tools
You’re deaf, have hearing loss or use British Sign Language: banking tools
-
Mobile banking
A quick and secure way to manage your money from your smartphone. Once you're logged into mobile banking, you can adjust your experience by changing your phone settings – for example, you can change the zoom or screen brightness.
Download the app
-
Online banking
Bank securely online without having to visit a branch or call us. Once you're logged into online banking you can:
- Send us secure messages if that's your preferred way to communicate with us
- Adjust your experience by changing your computer and browser settings – for example, you can change the zoom or screen contrast.
Register online or call us on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
-
Telephone banking
Listen to your latest transactions, available balance, pay bills, transfer money and order statements through telephone banking.
To register for telephone banking call us on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
-
In branch
Some of our branches have adjustments, such as:
- Handrails
- Power assisted doors
- Private meeting rooms.
You can book appointments with our personal bankers so we can support you with any queries you might have in person. We also offer extended appointment times if needed so we have plenty of time.
You can also pay in or withdraw money at a Post Office® near you.
Our website
We design our website so it can be used by as many people as possible.
As a result, we’ve achieved AA WCAG 2.1 Accreditation for website accessibility by the expert independent assessor Digital Accessibility Centre (DAC).
This is an internationally-recognised standard for web accessibility.
How we make our website accessible
You should be able to:
- Zoom in up to 200% without problems (make sure to increase the zoom in your browser options for best results)
- Use most of the website using a screen reader - including the most recent versions of JAWS, NVDA and VoiceOver
- Navigate most of the website using just a keyboard or speech recognition software.
The text should be:
- Clear and simple to understand
- Readable with screen readers, including headings, useful images, tables and forms
- Logical, informative, in an order which makes sense and including help text where needed
- With high colour contrast so text stands out clearly from the background.
Videos also have subtitles.
-
Call us
Speak to our support team on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Text relay phone service
To contact us using Relay UK's Text Relay service, dial 18001 followed by the number you want to call. Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. A relay assistant will join the call.
The Relay UK service itself is free. You'll only pay your normal charges for the calls you make. Please check with your phone provider for more details.
-
Send us a secure message
If you're registered for online banking, you can log in and send a secure message anytime. A member of our team will reply to you as soon as they can.
Not found what you're looking for?
Contact our support team