Text Relay phone service
Relay UK is a free service to help people communicate over the phone. You can use the service through a mobile app or with a textphone.
To use the Text Relay service dial 18001 followed by the telephone number you want to call. A relay assistant will join the call and can:
- Type what our colleague is saying so you can read their responses
- Read your written responses out to our colleague.
Relay UK is a regulated service run by BT. Any calls you make are confidential and your data is secure.
For more information please visit the Relay UK website.
Hearing induction loops
Induction loops help hearing aid users hear more clearly by reducing background noise and amplifying sound directly into the hearing aid.
Fixed and portable hearing induction loops are available in all of our branches.
To use an induction loop use the 'T' setting on your hearing aid.
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Call us
Speak to our support team on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Text relay phone service
To contact us using Relay UK's Text Relay service, dial 18001 followed by the number you want to call. Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. A relay assistant will join the call.
The Relay UK service itself is free. You'll only pay your normal charges for the calls you make. Please check with your phone provider for more details.
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Send us a secure message
If you're registered for online banking, you can log in and send a secure message anytime. A member of our team will reply to you as soon as they can.
Not found what you're looking for?
Contact our support team