Braille, large print or audio versions of information
We can provide braille, large print or audio versions of:
- Letters
- Statements
- Policy documents
- Brochures
- PIN details.
We can also provide cheque books and paying in books in large print.
To request something in any of these formats:
- Log in to online banking and request them through a secure message or
- Call us on 03457 212 212 for current accounts and savings accounts, or 0345 600 6000 for credit cards. Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Braille cheque and paying-in slip templates
We can provide plastic braille templates to make writing cheques and paying-in slips easier. Place the template over the cheque or slip and the spaces and braille instructions show you where to write the amount, payee, date and signature.
We can also provide cheque books and paying in books in large print.
To order a template:
- Log in to online banking and request them through a secure message or
- Call us on 03457 212 212. Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Talking ATMs
A talking ATM allows you to plug in your headphones and hear instructions to guide you through the transaction. You can also turn off the ATM screen if you want to protect your information.
All ATMs located at Co-operative Bank branches are talking ATMs.
To find a talking ATM near you:
- Visit the LINK website or download the LINK Cash Locator app. The app is accessible with VoiceOver and TalkBack screen readers
- Filter your search to show ATMs that provide audio assistance (you can also filter to show ATMs that are wheelchair accessible)
- Click ‘directions’ if you want directions to the ATM.
Note that some ATMs may charge for cash withdrawals. You can filter to show machines which are free to use.
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Call us
Speak to our support team on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Text relay phone service
To contact us using Relay UK's Text Relay service, dial 18001 followed by the number you want to call. Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. A relay assistant will join the call.
The Relay UK service itself is free. You'll only pay your normal charges for the calls you make. Please check with your phone provider for more details.
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Send us a secure message
If you're registered for online banking, you can log in and send a secure message anytime. A member of our team will reply to you as soon as they can.
Not found what you're looking for?
Contact our support team