Samsung Pay
Carry your credit and debit cards on your Galaxy device - and make secure contactless payments on the go.
- Add your cards in a virtual wallet, and use them just like you would with your contactless card.
- Your cards are stored safely and securely with a unique virtual account number. This means that your personal details will never be shared with the recipient - just the vital information to make the payment.
- Pay in-store by activating your device, selecting your card of choice and verifying the payment by either scanning your fingerprint or iris, or by entering your Samsung Pay 4 digit PIN. Just hold your device above the contactless terminal and make a payment.
- Some merchants may set a maximum spend for Samsung Pay.
How does Samsung Pay work?
Samsung Pay is like having a wallet on your smartphone. Just download the app, take a photo of your cards and then you can start to pay on the go. Samsung Pay recognises your card without taking any of your personal details.
Which cards and devices are eligible?
Most of our Co-operative Bank debit and credit cards are eligible, except for ATM cards and business credit/ debit cards. To use Samsung Pay, cardholders will need a NFC capable Samsung device running Android Nougat 7.0 software or higher.
Is Samsung Pay secure?
Samsung Pay doesn't send your actual debit or credit card number with your payment. Instead it uses a virtual account number that differs from the details on your card, meaning your card details stay safe. Additionally your fingerprint, iris or 4-digit PIN is required to authorise in-store purchases.
Download Samsung Pay
Before you download Samsung Pay, please read the Samsung Pay Terms of use below:
Samsung Pay Terms of use
Download Samsung Pay Terms of use PDF (128KB)-
Firstly you will need to check that the contact details we hold for you are up to date. This is because we send you a verification code to the mobile number or email address that we have registered for you to verify it is you adding the card to your device.
You can check your contact details and update if required in online or mobile banking. Please be aware that if you need to update your details, you will have to wait up to five days to add your card to Samsung Pay. This is in place to protect you from fraud. If you wish to add your card before then, you will need to call us to update your contact details so that we can verify it's you before your card is added.
- Download and open the Samsung Pay app.
- Navigate to ‘ADD’ and then select ‘Add a credit or debit card’.
- You can then either automatically register a card by taking a picture or you can enter the card details manually.
- Read and accept the Samsung Pay Terms of Service.
- You will then be asked to verify your selected card. You will be prompted with 3 different options: verify by SMS, verify by email or verify through your bank.
- Once you have received your verification code through your selected method, you can then enter the code and you will be ready to use Samsung Pay with your selected card.
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You can make a Samsung Pay payment wherever you see a contactless logo. You just need to unlock your device, open the app and select the card you wish to use for the transaction – or simply set a default card to avoid having to choose from a selection in the future.
Verify the payment through fingerprint recognition, iris recognition (on Samsung S8/ S8+ devices only) or by using your Samsung Pay 4 digit PIN.
Hover the back of your phone above the contactless terminal to make the payment.
While there is no default maximum spend with Samsung Pay, some merchants may choose to set a maximum spend like other contactless payment methods.
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Compatible Samsung devices include all Samsung Galaxy S6, S7 and S8 devices with the Android Nougat 7.0 software update.
Samsung Pay will also be compatible with the following Samsung Android mobile devices, if they are updated to Android 5.0 or higher and if they have the latest version of Samsung Gear installed:
- Galaxy S8
- Galaxy S8+
- Galaxy S7
- Galaxy S7 Edge
- Galaxy S7 Active
- Galaxy S6
- Galaxy S6 Edge
- Galaxy S6 Edge+
- Galaxy S6 Active
- Galaxy Note 5
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When you spend money overseas, remember that you may also need to pay processing fees, overseas charges, and currency conversion charges to us and other banks as well. Find out more about The Co-operative Bank’s card charges outside the UK. -
Call us immediately on +44(0)345 600 6000 (call charges) and we will cancel the card, order you a replacement card and automatically update your card in the Wallet the next working day. Lines are available 24/7.
If you have lost your Samsung device or believe it has been stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security however, you can use the Samsung ‘Find My Mobile’ service to remotely lock or erase any registered cards on your Samsung Pay App.
Need more information?
Go to our help and support for information about Samsung Pay.
Samsung and Samsung Pay are trade marks of Samsung Electronics Co. Ltd. Use only in accordance with the law. Samsung Pay is available on select Samsung devices.
Important information about our call charges
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
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