How are we doing?
Every three months, we’ll publish the most up-to-date information about the performance of our Open Banking, Online Banking and Mobile Banking. These statistics will let you know whether you’re getting the best possible service from us.
About the data
The reports on this page give information for the last three months about:
- What percentage (%) of the time our services were available and unavailable (uptime and downtime)
- How fast our services responded, in milliseconds (ms)
- For open banking, what percentage (%) of interactions with our services resulted in an error.
Meaning of terms
Open banking lets you give other banks or organisations access to your account through a secure system. We use the following open banking terms in the reports:
- AISP – Account Information Service Provider. You can let an AISP view your account so they can show you personalised information, e.g. accounting software or price comparison sites
- PISP - Payment Initiation Service Provider. Services that make payments on your behalf
- Confirmation of Funds - A check made by a PISP or a Card Based Payment Instrument Issuer (CBPII) to confirm there are sufficient funds in your account before a payment is made. This check can only be made with your consent.
Reports
These reports cover the period 1 July 2025 to 30 September 2025.
The Co-operative Bank and smile are trading names of The Co-operative Bank p.l.c. These statistics will cover both these brands.
