Report fraud on your account
Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account.
Lines are open 24 hours a day, 7 days a week. Call charges
Calling from the UK
Current account customer: 03457 212 212
Credit card customer: 0345 600 6000
Business customer: 03457 213 213
Calling from abroad
Current account customer: +44 3457 212 212
Credit card customer: +44 345 600 6000
Business customer: +44 3457 213 213
Call 159
An easy to remember and secure fraud reporting number
Calling 159 securely connects you to your bank to report scams or fraud. If possible, use a different device from the one the scammer called you on.
What is 159?
159 is a secure phone number managed by Stop Scams UK and is used by most banks.
It’s a quick and easy way to contact us if you think you’ve been scammed or contacted by a fraudster.
How does it work?
When you call 159, you’ll be asked for the name of your bank. Then, you’ll be connected directly to our fraud team.
Why should I call 159 on a different device?
This will prevent sophisticated scammers from monitoring or diverting your call. If you cannot use a different device, hang up and wait 10 minutes before calling 159.
Will 159 ever call me?
No. If you receive a call from 159 or someone posing as a representative, it’s a scam.
Spotted a scam email or message?
We'll never ask you to make a payment, share your PIN, give us sensitive information or ask you to click on a link to log onto a page requesting your security or financial information.
If you've received an email claiming to be from us that doesn't look right, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk.
Not found what you're looking for?
Contact our support team