Can I apply using the Mx title?

Yes, you can apply for an account or credit card using the gender-neutral Mx title in branch. This is an alternative to gender-specific titles such as Mr, Mrs, Miss, and Ms. The title will appear as Mx on your debit or credit card, and in any communications we send you.

Some of our online forms also allow you to apply using the Mx title. We’re in the process of updating our website so that more forms will have this option.

To prevent fraudulent activity on your account, you’ll still be asked questions relating to gender when you apply, although this is something we’re working to change. The information we get from you will be stored on our system and won’t be used in any communications.

If you’re an existing customer, you also have the option to amend your title to Mx. This will appear in all future communications and you’ll be sent a new credit or debit card to reflect the change.

Here at The Co-operative Bank, we promote diversity and inclusion across our business and always strive to support the needs of our customers. Reviewing and updating our systems is part of our ongoing commitment to you.

About the Mx title

We recognise that not all people choose to identify as male or female. Mx (pronounced ‘mix’) is a gender-neutral title used before a person's full name or surname by those who wish to avoid specifying their gender, or those who prefer not to identify themselves as male or female.

This may apply to our trans* and non-binary customers and colleagues, as well as others who feel this category best suits their needs.

Please note: this option is only available to Co-operative Bank or smile personal banking customers, although we hope to be able to offer it to Britannia, Platform or Business banking customers in the future.

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