Privilege and Privilege Premier current accounts
These accounts are no longer available to new customers or existing customers who wish to upgrade. If you already have one of these accounts, all your benefits and services are still available.
Privilege Account
If you already have a Privilege account, you'll still have access to the benefits listed below. You'll also be able to choose an additional benefit once every year at no extra cost. Your subscription fee of £14 will continue to debit your account on the first working day of each month. If you cancel your Privilege subscription or close your account, you will no longer have access to these benefits and all insurance policies will be cancelled.
You can continue to manage your mobile phone insurance and additional benefits package by visiting this page. Alternatively, please call 0344 249 9981 (call charges).
Worldwide family travel insurance
This can be used for as long as you have a Privilege current account. It covers personal belongings, scuba diving, golf and winter sports.
Cover under your policy will cease when you reach 80 years of age or when your Privilege current account is closed or the policy is cancelled, whichever is the earlier. Cover for holidays involving winter sports activities is not operative if you are 65 years of age or older. Policy limitations and exclusions apply. Please refer to the Worldwide Travel Insurance - Policy Summary and Policy Documents for further information.
Worldwide family travel insurance is underwritten by Inter Partner Assistance S.A.
Inter Partner Assistance S.A is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR.
Inter Partner Assistance S.A. is part of the AXA Group.
Declaring pre-existing medical conditions before travelling
No claims arising directly or indirectly from any pre-existing medical condition(s) of anyone travelling under your policy will be covered unless they have been declared and the conditions have been accepted in writing prior to any trip; plus, any changes in health or prescribed medication have been declared and we have accepted the condition(s) for insurance in writing.
Failure to declare pre-existing medical conditions may invalidate your claim.
Customers need to complete a Medical Health Declaration by visiting the AXA Medical Assessment Page
By choosing to complete the AXA Medical Assessment:
- You will be leaving our website and redirected to AXA who provide your Worldwide Travel Insurance
- Rock Insurance provides the Medical Assessment on behalf of AXA
Visit the AXA Medical Assessment page
You can also contact the Medical Assessment Helpline on 0344 249 9981 (call charges).
Mobile Phone Insurance
This policy covers up to four mobile phone(s) and SIM card(s) for each Co-operative Bank Privilege or Privilege Premier current account (which must be owned by the account holder (you) or their family members. A family member is a relative living at the same address.)
Replacing or repairing your mobile phone, up to a maximum value of £1,500 (including VAT) per claim, in the event of:
- Loss
- Theft
- Damage
- Breakdown (Including faults occurring anywhere in the world)
Unauthorised network charges from the point that your mobile phone was lost or stolen for up to 24 hours after discovery of the loss or theft, up to a maximum value of £2,000 (including VAT) per claim for monthly contract phones and £200 (including VAT) for Pay As You Go phones.
Mobile phone accessories that are lost, stolen or damaged at the same time as your mobile phone, up to a maximum value of £350 (including VAT) per claim.
You need to pay a contribution every time you make a successful claim of:
- Apple Handsets - £75
- Non-Apple Handsets - £50
This policy has been arranged as part of your bank account and is administered by Lifestyle Services Group Limited (Financial Services Register No. 315245) with a single insurer, Assurant General Insurance Limited (Financial Services Register No. 202735). Assurant General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Lifestyle Services Group Limited is authorised and regulated by the Financial Conduct Authority. All firm's register details can be checked on the Financial Services Register by visiting the FCA's website www.fca.org.uk/register or by phoning 0800 111 6768 (call charges).
An automatic £200 interest-free and fee-free overdraft
Your Privilege current account comes with an automatic £200 interest free overdraft. You will be charged debit interest at an annual interest rate of 35.9% variable when you enter an arranged or unarranged overdraft above your £200 interest free overdraft.
Monthly cap on unarranged overdraft charges
1. Each current account will set a monthly maximum charge for:
(a) going overdrawn when you have not arranged an overdraft; or
(b) going over/past your arranged overdraft limit (if you have one).
2. This cap covers any:
(a) interest and fees for going over/past your arranged overdraft limit;
(b) fees for each payment your bank allows despite lack of funds; and
(c) fees for each payment your bank refuses due to lack of funds.
We have a £60 cap on interest for any type of overdraft (arranged overdraft or unarranged overdraft) in one charging period. This is the maximum you will ever pay for using an overdraft per charging period.
Privilege savings account for the life of your Privilege current account
Your Privilege current account links to a Privilege Savings account, opened automatically, so you don't need to do anything. You can transfer money easily and earn interest while you save. It pays a rate of interest which is guaranteed to track up to a maximum of 0.3% below the Bank of England Base Rate for the life of your Privilege current account.
For details of interest rates please click here.
Additional benefits
We know every customer's different. Which is why, with our Privilege current account, you can choose any one of the three additional benefits packages provided by Lifestyle Services Group Limited and insured by Assurant General Insurance Limited at no extra charge, each year.
Change your additional benefits (at no extra cost) once every year - we'll write to you each year to let you know when. You can register your benefits by visiting this page.
Credit Report Monitoring
As well as having easy online access to your credit report, you can set up a monthly monitoring service which will alert you by text or email of any significant changes to your credit file. (Subject to terms and conditions)
Registration to activate this policy or service is required. You can do this online by visiting this page. Please note: registration for Credit Report Monitoring service is online registration only.
Airport Lounge Passes
You will receive 12 months' DragonPass membership, which includes four free airport lounge visits per bank account to enjoy. Additional lounge visits and lounge visits for guests can be purchased at £18.50 per person, per visit.
In certain airports, you’ll also have the option to pre-book lounge visits through DragonPass’ website, or via their dedicated app. The cost of this is £5 per person, per visit.
DragonPass is the world's largest airport lounge access programme with over 800 lounges worldwide. With facilities including Wi-Fi, complimentary refreshments and space to relax away from the chaos of the departure hall, airport lounges are an oasis of calm.
Gadgets
Worldwide cover up to £1,200 for digital cameras, handheld DVD players, digital camcorders, MP3 players, portable Sat Nav devices, games consoles and laptops, etc.
Repair and replacement will be arranged upon return to the UK. Maximum individual item limit of £1,200.
Cover for theft, damage and breakdown (including faults) occurring anywhere in the world.
If any accessories for your gadget are stolen or damaged at the same time as your gadget, you are covered for these up to a value of £50 (including VAT). That's a case, headphones and similar.
Subject to terms and conditions. Registration to activate the policy is required. You can do this online by visiting this page or by calling 0344 249 9981 (call charges)
How to make a claim
For emergency assistance, claims and policy queries call us on:
+44 (0)344 249 9981 (call charges)
General enquiries
Lines are open Monday to Friday, 9am to 5pm. Saturday and Sunday, 9am to 6pm.
Medical Emergencies
Lines available 24/7 from both the UK and abroad.
Travel Insurance help and claims
To make a travel insurance claim with AXA, our service provider as part of the Privilege account, you can use their secure claims portal.
If you have a general travel insurance enquiry or need an insurance certificate, please email AXA directly at: help@axa-assistance.co.uk
Privilege Premier Account
If you already have a Privilege Premier account, you'll still have access to the benefits listed below. You'll also be able to choose an additional benefit once every year at no extra cost. Your subscription fee of £18.50 will continue to debit your account on the first working day of each month. If you cancel your Privilege Premier subscription or close your account, you will no longer have access to these benefits and all insurance policies will be cancelled.
You can continue to manage your mobile phone insurance and additional benefits package by visiting this page, alternatively please call 0344 249 9981(call charges).
RAC UK and European Breakdown Cover
When you’re on the road, it’s great to have the peace of mind and reassurance that comes from comprehensive motor breakdown cover. Your UK and European breakdown cover includes:
- Personal-based breakdown cover for the named account holder(s) NOT the vehicle.
- Roadside assistance to repair your vehicle.
- Recovery for up to eight people and your vehicle to any destination within the UK.
- Breakdown assistance at your home.
- Replacement car for up to one day whilst your vehicle is being fixed or overnight accommodation or alternative form of transport.
- A dedicated myRAC app to get help when you need it, learn more about what it offers.
UK and European Motor Breakdown Cover is provided on behalf of The Co-operative Bank by RAC.
Worldwide family travel insurance
This can be used for as long as you have a Privilege Premier current account. It covers personal belongings, scuba diving, golf and winter sports.
Cover under your policy will cease when you reach 80 years of age or when your Privilege Premier current account is closed or the policy is cancelled, whichever is the earlier. Cover for holidays involving winter sports activities is not operative if you are 65 years of age or older. Policy limitations and exclusions apply. Please refer to the Worldwide Travel Insurance – Policy Summary and Policy Documents for further information.
Worldwide family travel insurance is underwritten by Inter Partner Assistance S.A.
Inter Partner Assistance S.A is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR.
Inter Partner Assistance S.A. is part of the AXA Group.
Declaring pre-existing medical conditions before travelling
No claims arising directly or indirectly from any pre-existing medical condition(s) of anyone travelling under your policy will be covered unless they have been declared and the conditions have been accepted in writing prior to any trip; plus, any changes in health or prescribed medication have been declared and we have accepted the condition(s) for insurance in writing.
Failure to declare pre-existing medical conditions may invalidate your claim.
Customers need to complete a Medical Health Declaration by visiting the AXA Medical Assessment Page
By choosing to complete the AXA Medical Assessment:
- You will be leaving our website and redirected to AXA who provide your Worldwide Travel Insurance
- Rock Insurance provides the Medical Assessment on behalf of AXA
Visit the AXA Medical Assessment page
You can also contact the Medical Assessment Helpline on 0344 249 9981 (call charges).
Mobile Phone Insurance
This policy covers up to four mobile phone(s) and SIM card(s) for each Co-operative Bank Privilege or Privilege Premier current account (which must be owned by the account holder (you) or their family members. A family member is a relative living at the same address.)
Replacing or repairing your mobile phone, up to a maximum value of £1,500 (including VAT) per claim, in the event of:
- Loss
- Theft
- Damage
- Breakdown (Including faults occurring anywhere in the world)
Unauthorised network charges from the point that your mobile phone was lost or stolen for up to 24 hours after discovery of the loss or theft, up to a maximum value of £2,000 (including VAT) per claim for monthly contract phones and £200 (including VAT) for Pay As You Go phones.
Mobile phone accessories that are lost, stolen or damaged at the same time as your mobile phone, up to a maximum value of £350 (including VAT) per claim.
You need to pay a contribution every time you make a successful claim of:
- Apple Handsets - £75
- Non-Apple Handsets - £50
This policy has been arranged as part of your bank account and is administered by Lifestyle Services Group Limited (Financial Services Register No. 315245) with a single insurer, Assurant General Insurance Limited (Financial Services Register No. 202735). Assurant General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Lifestyle Services Group Limited is authorised and regulated by the Financial Conduct Authority. All firms’ register details can be checked on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by phoning 0800 111 6768 (call charges).
An automatic £300 interest-free and fee-free overdraft
Privilege Premier account holders can take advantage of an interest free overdraft. You will be charged debit interest at an annual interest rate of 35.9% variable when you enter an arranged or unarranged overdraft above your £300 interest free overdraft.
Monthly cap on unarranged overdraft charges
1. Each current account will set a monthly maximum charge for:
(a) going overdrawn when you have not arranged an overdraft; or
(b) going over/past your arranged overdraft limit (if you have one).
2. This cap covers any:
(a) interest and fees for going over/past your arranged overdraft limit;
(b) fees for each payment your bank allows despite lack of funds; and
(c) fees for each payment your bank refuses due to lack of funds.
We have a £60 cap on interest for any type of overdraft (arranged overdraft or unarranged overdraft) in one charging period. This is the maximum you will ever pay for using an overdraft per charging period.
Privilege Premier savings account for the life of your Privilege Premier current account
Your Privilege Premier current account links to a Privilege Premier Savings account, opened automatically, so you don't need to do anything. You can transfer money easily and earn interest while you save. On balances up to £100,000, it pays a rate of interest which is guaranteed to track up to a maximum of 0.1% below the Bank of England Base Rate for the life of your Privilege Premier current account. On balances of £100,000 and above, it pays a rate of interest which is guaranteed to track the Bank of England Base Rate.
For details of interest rates please click here.
Additional benefits
We know every customer's different. Which is why, with our Privilege Premier current account, you can choose any one of the three additional benefits packages provided by Lifestyle Services Group Limited and insured by Assurant General Insurance Limited at no extra charge, each year.
Change your additional benefits (at no extra cost) once every year - we'll write to you each year to let you know when. You can register your benefits by visiting this page.
Credit Report Monitoring
As well as having easy online access to your credit report, you can set up a monthly monitoring service which will alert you by text or email of any significant changes to your credit file. (Subject to terms and conditions)
Registration to activate this policy or service is required. You can do this online by visiting this page. Please note: registration for Credit Report Monitoring service is online registration only.
Airport Lounge Passes
You will receive 12 months’ DragonPass membership, which includes four free airport lounge visits per bank account to enjoy. Additional lounge visits and lounge visits for guests can be purchased at £18.50 per person, per visit.
In certain airports, you’ll also have the option to pre-book lounge visits through DragonPass’ website, or via their dedicated app. The cost of this is £5 per person, per visit.
DragonPass is the world’s largest airport lounge access programme with over 800 lounges worldwide. With facilities including Wi-Fi, complimentary refreshments and space to relax away from the chaos of the departure hall, airport lounges are an oasis of calm.
Gadget
Worldwide cover up to £1,200 for digital cameras, handheld DVD players, digital camcorders, MP3 players, portable Sat Nav devices, games consoles and laptops, etc.
Repair and replacement will be arranged upon return to the UK. Maximum individual item limit of £1,200.
Cover for theft, damage and breakdown (including faults) occurring anywhere in the world.
If any accessories for your gadget are stolen or damaged at the same time as your gadget, you are covered for these up to a value of £50 (including VAT). That’s a case, headphones and similar.
Subject to terms and conditions. Registration to activate the policy is required. You can do this online by visiting this page or by calling 0344 249 9981(call charges)
How to make a claim
For emergency assistance, claims and policy queries call us on:
+44 (0)344 249 9981 (call charges)
General enquiries
Lines are open Monday to Friday, 9am to 5pm. Saturday and Sunday, 9am to 6pm.
Breakdown and Medical Emergencies
Lines available 24/7 from both the UK and abroad.
Travel Insurance help and claims
To make a travel insurance claim with AXA, our service provider as part of the Privilege Premier account, you can use their secure claims portal.
If you have a general travel insurance enquiry or need an insurance certificate, please email AXA directly at: help@axa-assistance.co.uk
Important Documents
Please read the Important Documents below and save copies of them for future reference. Please refer to Assurant for the latest versions of the policy documents.
Download Privilege and Privilege Premier current accounts Benefits terms and conditions (PDF)
Download Enjoy the benefits - A guide to Privilege and Privilege Premier current accounts (PDF)
Download Worldwide Travel Insurance - Policy Summaries and Policy Documents (PDF)
Download Worldwide Travel Insurance - Privilege Account - Product Information Document (PDF)
Download Worldwide Travel Insurance - Privilege Premier Account - Product Information Document (PDF)
Download Terms and conditions (PDF)
Download Account charges (PDF)
Download How we use your personal information (PDF)
Download Current Account overdraft pre contractual information (PDF)
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