These accounts are no longer available to new customers or existing customers who wish to upgrade. If you already have one of these accounts, all your benefits and services are still available.
If you already have a Privilege account, you'll still have access to the benefits listed below. You'll also be able to choose an additional benefit once every year at no extra cost. Your subscription fee of £11 will continue to debit your account on the first working day of each month. If you cancel your Privilege subscription or close your account, you will no longer have access to these benefits and all insurance policies will be cancelled.
You can continue to manage your mobile phone insurance and additional benefits package by visiting this page. Alternatively, please call 0344 249 9981 (Call Charges).
This can be used for as long as you have a Privilege current account. It covers personal belongings, scuba diving, golf and winter sports.
Cover under your policy will cease when you reach 80 years of age or when your Privilege current account is closed or the policy is cancelled, whichever is the earlier. Cover for holidays involving winter sports activities is not operative if you are 65 years of age or older. Policy limitations and exclusions apply. Please refer to the Worldwide Travel Insurance – Policy Summary and Policy Documents for further information.
Worldwide family travel insurance is underwritten by Inter Partner Assistance (IPA) and serviced by AXA Travel Insurance. Both companies are part of the AXA Group.
Declaring pre-existing medical conditions before travelling
No claims arising directly or indirectly from any pre-existing medical condition(s) of anyone travelling under your policy will be covered unless they have been declared and the conditions have been accepted in writing prior to any trip; plus, any changes in health or prescribed medication have been declared and we have accepted the condition(s) for insurance in writing.
Failure to declare pre-existing medical conditions may invalidate your claim.
Customers need to complete a Medical Health Declaration by visiting the AXA Medical Assessment Page
By choosing to complete the AXA Medical Assessment:
You can also contact the Medical Assessment Helpline on 0344 249 9981 (Call Charges).
This policy covers up to four mobile phone(s) and SIM card(s) for each Co-operative Bank Privilege or Privilege Premier current account (which must be owned by the account holder (you) or their family members. A family member is a relative living at the same address.)
Replacing or repairing your mobile phone, up to a maximum value of £1,500 (including VAT) per claim, in the event of:
Unauthorised network charges from the point that your mobile phone was lost or stolen for up to 24 hours after discovery of the loss or theft, up to a maximum value of £2,000 (including VAT) per claim for monthly contract phones and £100 (including VAT) for Pay As You Go phones.
Mobile phone accessories that are lost, stolen or damaged at the same time as your mobile phone, up to a maximum value of £350 (including VAT) per claim.
You need to pay a contribution every time you make a successful claim of:
This policy has been arranged as part of your bank account and is administered by Lifestyle Services Group Limited (Financial Services Register No. 315245) with a single insurer, Assurant General Insurance Limited (Financial Services Register No. 202735). Assurant General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Lifestyle Services Group Limited is authorised and regulated by the Financial Conduct Authority. All firms’ register details can be checked on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by phoning 0800 111 6768 (Call Charges).
Your Privilege current account comes with an automatic £200 interest free overdraft. You will be charged debit interest at an annual interest rate of 35.9% when you enter an arranged or unarranged overdraft above your £200 interest free overdraft.
Your Privilege current account links to a Privilege Savings account, opened automatically, so you don't need to do anything. You can transfer money easily and earn interest while you save. It pays a rate of interest which is guaranteed to track 0.3% below the Bank of England Base Rate for the life of your Privilege current account.
For details of interest rates please click here.
We know every customer's different. Which is why, with our Privilege current account, you can choose any one of the three additional benefits packages provided by Lifestyle Services Group Limited and insured by Assurant General Insurance Limited at no extra charge, each year.
Change your additional benefits (at no extra cost) once every year - we'll write to you each year to let you know when. You can register your benefits by visiting this page.
As well as having easy online access to your credit report, you can set up a monthly monitoring service which will alert you by text or email of any significant changes to your credit file. (Subject to terms and conditions)
Registration to activate this policy or service is required. You can do this online at by visiting this page. Please note: registration for Credit Report Monitoring service is online registration only.
You will receive 12 months’ DragonPass membership, which includes four free airport lounge visits per bank account to enjoy. Additional lounge visits and lounge visits for guests can be purchased at £15 per person, per visit.
DragonPass is the world’s largest airport lounge access programme with over 800 lounges worldwide. With business facilities, complimentary refreshments and space to relax away from the chaos of the departure hall, airport lounges are an oasis of calm.
Worldwide cover up to £1,200 for digital cameras, handheld DVD players, digital camcorders, MP3 players, portable Sat Nav devices, games consoles and laptops, etc.
Repair and replacement will be arranged upon return to the UK. Maximum individual item limit of £1,200.
Cover for theft, damage and breakdown (including faults) occurring anywhere in the world.
If any accessories for your gadget are stolen or damaged at the same time as your gadget, you are covered for these up to a value of £50 (including VAT). That’s a case, headphones and similar.
Subject to terms and conditions. Registration to activate the policy is required. You can do this online by visiting this page or by calling 0344 249 9981 (Call Charges).
If you already have a Privilege Premier account, you'll still have access to the benefits listed below. You'll also be able to choose an additional benefit once every year at no extra cost. Your subscription fee of £15.50 will continue to debit your account on the first working day of each month. If you cancel your Privilege Premier subscription or close your account, you will no longer have access to these benefits and all insurance policies will be cancelled.
You can continue to manage your mobile phone insurance and additional benefits package by visiting this page, alternatively please call 0344 249 9981 (Call Charges).
When you’re on the road, it’s great to have the peace of mind and reassurance that comes from comprehensive motor breakdown cover. Your UK and European breakdown cover includes:
RAC has been a breakdown organisation since 1897 and have more patrols per member than any other breakdown provider. RAC patrols also fix four out of five cars at the roadside.
UK and European motor breakdown cover is provided on behalf of The Co-operative Bank by RAC.
This can be used for as long as you have a Privilege Premier current account. It covers personal belongings, scuba diving, golf and winter sports.
Cover under your policy will cease when you reach 80 years of age or when your Privilege Premier current account is closed or the policy is cancelled, whichever is the earlier. Cover for holidays involving winter sports activities is not operative if you are 65 years of age or older. Policy limitations and exclusions apply. Please refer to the Worldwide Travel Insurance – Policy Summary and Policy Documents for further information.
Worldwide family travel insurance is underwritten by Inter Partner Assistance (IPA) and serviced by AXA Travel Insurance. Both companies are part of the AXA Group.
Declaring pre-existing medical conditions before travelling
No claims arising directly or indirectly from any pre-existing medical condition(s) of anyone travelling under your policy will be covered unless they have been declared and the conditions have been accepted in writing prior to any trip; plus, any changes in health or prescribed medication have been declared and we have accepted the condition(s) for insurance in writing.
Failure to declare pre-existing medical conditions may invalidate your claim.
Customers need to complete a Medical Health Declaration by visiting the AXA Medical Assessment Page
By choosing to complete the AXA Medical Assessment:
You can also contact the Medical Assessment Helpline on 0344 249 9981 (Call Charges).
This policy covers up to four mobile phone(s) and SIM card(s) for each Co-operative Bank Privilege or Privilege Premier current account (which must be owned by the account holder (you) or their family members. A family member is a relative living at the same address.)
Replacing or repairing your mobile phone, up to a maximum value of £1,500 (including VAT) per claim, in the event of:
Unauthorised network charges from the point that your mobile phone was lost or stolen for up to 24 hours after discovery of the loss or theft, up to a maximum value of £2,000 (including VAT) per claim for monthly contract phones and £100 (including VAT) for Pay As You Go phones.
Mobile phone accessories that are lost, stolen or damaged at the same time as your mobile phone, up to a maximum value of £350 (including VAT) per claim.
You need to pay a contribution every time you make a successful claim of:
This policy has been arranged as part of your bank account and is administered by Lifestyle Services Group Limited (Financial Services Register No. 315245) with a single insurer, Assurant General Insurance Limited (Financial Services Register No. 202735). Assurant General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Lifestyle Services Group Limited is authorised and regulated by the Financial Conduct Authority. All firms’ register details can be checked on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by phoning 0800 111 6768 (Call Charges).
Privilege Premier account holders can take advantage of an interest free overdraft. You will be charged debit interest at an annual interest rate of 35.9% when you enter an arranged or unarranged overdraft above your £300 interest free overdraft.
Your Privilege Premier current account links to a Privilege Premier Savings account, opened automatically, so you don't need to do anything. You can transfer money easily and earn interest while you save. On balances up to £100,000, it pays a rate of interest which is guaranteed to track 0.1% below the Bank of England Base Rate for the life of your Privilege Premier current account.
For details of interest rates please click here.
We know every customer's different. Which is why, with our Privilege Premier current account, you can choose any one of the three additional benefits packages provided by Lifestyle Services Group Limited and insured by Assurant General Insurance Limited at no extra charge, each year.
Change your additional benefits (at no extra cost) once every year - we'll write to you each year to let you know when. You can register your benefits by visiting this page.
As well as having easy online access to your credit report, you can set up a monthly monitoring service which will alert you by text or email of any significant changes to your credit file. (Subject to terms and conditions)
Registration to activate this policy or service is required. You can do this online by visiting this page. Please note: registration for Credit Report Monitoring service is online registration only.
You will receive 12 months’ DragonPass membership, which includes four free airport lounge visits per bank account to enjoy. Additional lounge visits and lounge visits for guests can be purchased at £15 per person, per visit.
DragonPass is the world’s largest airport lounge access programme with over 800 lounges worldwide. With business facilities, complimentary refreshments and space to relax away from the chaos of the departure hall, airport lounges are an oasis of calm.
Worldwide cover up to £1,200 for digital cameras, handheld DVD players, digital camcorders, MP3 players, portable Sat Nav devices, games consoles and laptops, etc.
Repair and replacement will be arranged upon return to the UK. Maximum individual item limit of £1,200.
Cover for theft, damage and breakdown (including faults) occurring anywhere in the world.
If any accessories for your gadget are stolen or damaged at the same time as your gadget, you are covered for these up to a value of £50 (including VAT). That’s a case, headphones and similar.
Subject to terms and conditions. Registration to activate the policy is required. You can do this online by visiting this page or by calling 0344 249 9981 (Call Charges).
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.
Please read the Important Documents below and save copies of them for future reference.
Enjoy the benefits - A guide to Privilege and Privilege Premier current accounts
Download Enjoy the benefits - A guide to Privilege and Privilege Premier current accounts PDF 4902KBWorldwide Travel Insurance - Policy Summaries and Policy Documents
Download Worldwide Travel Insurance - Policy Summaries and Policy Documents PDF 8336KBMobile Phone Insurance & Motor Breakdown Cover - Policy Summaries and Policy Documents
Download Mobile Phone Insurance & Motor Breakdown Cover - Policy Summaries and Policy Documents PDF 1277KBTerms and conditions
Download Terms and conditions PDF 203KBAccount charges
Download Account charges PDF 87KBOur lending commitments and what we ask of you
Download Our lending commitments and what we ask of you PDF 113KBHow we use your personal information
Download How we use your personal information PDF 628KBPrivilege Account overdraft pre contractual information
Download Privilege Account overdraft pre contractual information PDF 876KBPrivilege Premier Account overdraft pre contractual information
Download Privilege Premier Account overdraft pre contractual information PDF 876KBGlossary
Download Glossary PDF 129KBPrivilege Fee Information Document
Download Privilege Fee Information Document PDF 173KBPrivilege Premier Fee Information Document
Download Privilege Premier Fee Information Document PDF 175KBIf you'd like more help & information, you can: