Loans support
Find help and support for your existing Co-operative Bank personal loan or Professional and Career Development loan
Repaying your loan early
You can repay your loan in full at any time. You can also make partial repayments to your loan (on top of your regular monthly payments).
If you repay your loan early (in full), you might be charged 58 days additional interest.
Partial early settlements
You're able to make payments in addition to your regular monthly payment amount. Any payment made will contribute towards reducing the term on your loan. You must first register your intention to make a partial early repayment.
If you have any queries, or would like to arrange a partial or early settlement, please either visit us in branch, call 03457 212 212 (call charges apply), or write to The Co-operative Bank, P.O. Box 4931, Swindon, SN4 4PL.
If writing to us to arrange a partial payment the letter should be clearly marked 'Partial Early Repayment Request' and include the full loan account number. Once the request has been registered you will receive information on the process to be followed to make the partial early repayment.
If you can’t pay back your loan
We understand that circumstances can change.
Payment holidays are not available on loans, so if you’re struggling to make a payment towards your loan call us on
03457 212 212
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday (call charges).
If you’d prefer to talk face to face, you can visit your local branch.
Payment Protection Insurance (PPI)
PPI complaints deadline 29 August 2019
The FCA set a deadline to complain about PPI of 29 August 2019. As this date has passed, you’re no longer able to check if you had PPI or complain about the sale of PPI.
If exceptional circumstances prevented you from enquiring or complaining about the sale of PPI before the deadline, we may be able to review your sale.
To submit a complaint for review:
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download our complaints form (PDF)
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describe the exceptional circumstances that prevented you from raising your complaint before the deadline
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email it to ppipostofferteam@co-operativebank.co.uk
We’ll look at all the information you provide to decide whether we can review the sale. Not all complaints will be accepted.
Alternatively, you can write to us at:
The Co-operative Bank
PPI Post Offer Team
5th Floor
1 Balloon Street
Manchester
M4 4BE
Professional and Career Development loan
We no longer provide Professional and Career Development loans.
If you’ve finished your course and you’re struggling to repay your Professional and Career Development loan, please contact our Financial Support team on 0344 844 8899. Lines are open 8am to 6pm Monday to Friday, and 9am to 5pm Saturday (call charges).
You can also get advice from the National Careers Service.
Not found what you're looking for?
Contact our support team