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Personal Business

Paying your credit card

Summary

Paying your credit card online

Paying your credit card using our app

Paying your credit card in branch

Paying your credit card by phone

Set up a Direct Debit to pay your credit card

Paying your credit card by post

Avoiding fees and charges

Summary

With a credit card you decide how much you repay (subject to minimum payment).

If you only pay the minimum balance each month, it’ll take longer and cost more to clear your debt. Paying back more than the minimum, without over-stretching yourself financially, means you’ll clear your balance quicker and pay back less interest.

To avoid unexpected charges and fees, set up a Direct Debit to pay your bill each month.

Paying your credit card online

  1. Log in to online banking
  2. Click Pay and transfer from the main menu
  3. Select the account you want to pay your bill from
  4. Select your credit card from Your accounts list
  5. Follow the on-screen instructions.

When making a payment online, by phone or post please use the details below;

Sort code: 089098

Account Number: 97491004

Reference: Your 16 digit credit card number

Please allow enough time for your payment to reach your credit card account.

If you’re paying from a Co-operative Bank current account, please allow two business days for your payment to be processed.

If you’re paying from a current account with another bank, please pay no later than 3.30pm on the day the payment is due.

We will process your payment on the day we receive it. If making a Faster Payment, it should normally reach your credit card immediately.

Log in to online banking

Paying your credit card using our app

  1. Log in to our app.
  2. Select the account you want to pay your bill from.
  3. Select Make a payment to your credit card.
  4. Select the credit card you wish to pay to (if it’s not automatically selected).
  5. Enter the amount you wish to pay and select Continue.
  6. If you’re happy with the information you’ve entered, select Confirm and pay.

When your payment will reach us

If you’re paying from a Co-operative Bank current account, allow two business days for your payment to be processed.

If you’re paying from a current account with another bank, make the payment by 3:30pm on the day it’s due.

We process payments on the day we receive them. If you’re making a Faster Payment, it will normally reach your credit card immediately.

Payment details

Use these details to pay online, by phone, or by post from another bank.

Sort code: 089098

Account Number: 97491004

Reference: Your 16 digit credit card number

Please allow enough time for your payment to reach your credit card account.

Paying your credit card in branch

You can pop in to any of our branches without an appointment to pay your credit card bill. Find your local branch.

Pay at least 2 business days before the payment is due.

You are also able to pay in any bank displaying the Visa symbol, although this may be subject to a small fee (although we cannot advise on how long this will take to process).

Paying your credit card by phone

To pay for your credit card on the phone you need to make sure you have:

  • Your sort code.

  • Your account number.

  • Your card number.

Please allow enough time for your payment to reach your credit card account.

If you are using a Co-operative Bank or smile current account to pay a credit card balance, please allow two business days for your payment to be processed. You can call us on 03457 212 212. Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges apply.

If you’re paying from a current account with another bank, please pay no later than 3.30pm on the day the payment is due.

We will process your payment on the day we receive it. If making a Faster Payment, it should normally reach your credit card immediately.

Set up a Direct Debit

Download and complete our credit card Direct Debit mandate form (PDF).

Post your completed form to us at:

The Co-operative Bank
PO Box 4931
Swindon
SN4 4PL

You can also request a form in your local branch.

Alternatively, call us on 0345 600 6000 (call charges apply). Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday.

Frequently asked questions

  • Minimum payment, which is either 2%, 1% plus interest fees and charges or £5 whichever is greater.
  • Full payment of the statement balance.
  • Fixed payment, with a minimum amount of £5.
  • Fixed percentage payment, which can be between 2% - 99% as a whole number.

The changes will take effect from the next statement cycle.

If you have the Direct Debit set up on your Co-operative Bank current account, you are able to cancel the Direct Debit through online banking or the mobile app. Alternatively, you can do this over the phone, by sending a secure message through online banking or by visiting a branch.

If you don’t bank with us, please contact your bank to cancel your Direct Debit or contact us to cancel it for you. Please consider that if you cancel your Direct Debit close to the due date, we may not be able to cancel this for the current payment.

Direct Debit payments will be taken only when a balance is owing on your credit card account.

If you don’t use your credit card and no Direct Debit is taken for 12 months, then your Direct Debit may be cancelled by your bank. This can also happen when you pay your credit card using another payment type.

Once the Direct Debit mandate has been cancelled, you will have to set up a new Direct Debit mandate if you wish to pay your credit card in this way again. Until you do this, you will need to ensure that you pay your credit card bill in another way to avoid falling behind with your payments.

The Direct Debit will claim on the full payment date (25 days from the statement date) regardless of what option you have chosen.

You can make additional payments in other ways. For example, a bill payment or by cheque. You can do this even if you have a Direct Debit set up.

You will receive a confirmation letter, which includes the payment option you have chosen and the Bank account details you have set this up with us.

The amount of the payment will be printed on your credit card statement each month. This can be found through online banking, paper statements (if you haven’t opted into paperless) or the mobile app. You can also contact the Bank for your payment amount.

If the set amount is less that the minimum payment due, we’ll take the minimum payment.

If the set amount is more than the full payment due, we’ll take the full payment displayed on your statement.

Paying your credit card by post

Send a cheque and the completed payment slip from the bottom of your statement to this address:

The Co-operative Bank
PO Box 4931
Swindon
SN4 4PL

Make cheques payable to The Co-operative Bank plc, followed by your credit card number.

Post at least 7 days before payment is due.

Avoiding fees and charges

If you exceed your credit limit or pay your bill late, you will be charged.

The best way to avoid fees and charges is to make sure you pay off your credit card each month:

  • Make sure your payments reach your account on time
  • Set up a Direct Debit to pay at least the minimum amount due every month, then there are no worries about forgetting dates
  • Keep track of your credit card spending to make sure you don't go over your agreed credit limit.

  • See how long it could take to pay off your credit card balance, how much interest you may pay and how increasing your monthly payments would save you time and money. Try our credit card repayment calculator.

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