Branch banking

Find a branch
What you can do in a branch
Change to branch opening hours

Find a branch

Use our branch locator to find your nearest Co-operative Bank.

What you can do in a branch

Our branch colleagues can help with your everyday banking needs.

You can use our branches to:

Open an account by making a face to face or telephone appointment with one of our Personal Bankers - book your appointment in branch or contact us
Check your balance and recent transactions
Make payments and transfers
Manage standing orders and Direct Debits
Report your card lost or stolen
Order stationery like cheque books and paying-in books
Update your contact details
Pay in cash and cheques
Withdraw cash and banker's cheques (there is a charge for banker's cheques).

We're always looking at ways we can make branch banking easier. Find out about the different accessibility options we provide. This includes hearing induction loops and booking a British Sign Language interpreter to attend a branch appointment with you.

Accessibility services

Change to branch opening hours

We’ve reviewed the way our customers bank with us, and we’re changing some of our branch opening hours. This will be from January 2026. Importantly, we’re not permanently closing any branches.

You can read about different ways you can still get help and support, even when your branch is closed, in our Quick Reference Guide (PDF).

Like many other high street banks, we’ve seen a reduction in customers visiting our branches. More customers are now choosing to use mobile, online or telephone banking.

Where we have reduced hours during the week, our branch team will still be supporting our customers in these other areas. We’ve made sure that if your branch is closed on a weekday, the next nearest branch will be open. Visit our branch locator for full details of all branch opening hours.

Understanding the reasons for changes

To help you understand why we’re looking to reduce branch opening hours we’ve created Branch Impact Assessments for the changes due to take effect from January 2026.

Impact Assessment Part 1

Part 1 lets you know how we made the decision. We publish this when we first tell customers and other key people about the planned changes.

This document also shows:

the opening hours for the nearest branch
an estimate of the time to travel to the nearest branch by public transport and car
further information on the activities that you can complete at a Post Office
how to identify the location of alternative Post Offices or ATMs which may be easier to access.

LINK Access to Cash Assessments

LINK have also completed a Cash Access Assessment for the towns where we are proposing changes to our opening hours. This shows the free cash access services in that area. If the assessment identified a shortage, it will also include recommendations for new services. These assessments have been published and copies for each branch can be found below.

Members of the local community and representative organisations can appeal the result of LINK's assessment within 28 days of publication, if new information is provided that they didn't know about, or mistakes are identified in their initial decision that could change the result.

You can appeal by completing the online form located next to the published assessment on the LINK website, e-mail: accesstocash@link.co.uk or write to: LINK Scheme Ltd (Cash Access Request), Central House, Otley Road, Harrogate, HG3 1UF.