Cryptocurrency payment restrictions

We’re doing this to keep your money safe from scams.

This is not affected by these restrictions.

If you are concerned about cryptocurrency payments you’ve already made, you should contact the company directly. If you think you’ve been scammed, report this to us immediately.

No. We have applied these restrictions across all payment methods. This includes your card, online banking and our mobile app.

Yes. We have implemented these restrictions across all our business and personal accounts.

You may be able to fund cryptocurrency transactions outside of your accounts with us. But you may find that other banks restrict payments like this.

Make sure you're informed before you invest in cryptocurrency. You should understand the risks to your money.

You can find guidance on investing in cryptocurrency from the Financial Conduct Authority (FCA).

To find out how to make a complaint, go to our feedback and complaints page.

This won’t change the outcome of any payments, as the block follows our current policy.

If you believe you have fallen victim to a scam, report this to us straight away.