SIM swapping scams
SIM swap is a genuine service which allows you to keep your existing phone number when changing phone providers or SIM sizes.
Scammers are now using SIM swapping to get access to your mobile phone number to make and receive calls and text messages.
This means that if a scammer tries to access your bank account, they can intercept any calls, text messages or one-time passcodes (OTPs) from us when we’re trying to warn you of suspicious activity.
Scammers contact your phone provider to carry out SIM swaps by using the phone provider website, call centre or in their stores.