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Personal Business

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Common queries

Change your contact details
How to transfer money
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View all help and support queries

Online banking

Log in to personal online banking

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Get guidance registering for online banking

Get support using online banking

Related queries

View my mortgage account
Log in to Business banking
Contact us

Check the status of our online services for personal and business banking.

Bank accounts

Banking with the original ethical bank
View all bank accounts

Standard current account

Packaged bank account

Basic bank account

Other bank accounts

Student bank account

Ukrainian refugee account

Overdraft

Learn about our optional overdrafts and try the overdraft calculator to review what you'll pay to use one.

Help with accounts

All bank account help.

Ways to bank

Online banking

Mobile banking

Related topics

Joint bank accounts

Switching my bank account

Promotions and offers terms and conditions

Privilege and privilege premier bank account help

Current account plus help

Accessible banking
Savings

Explore your savings plans with the original ethical bank
Compare our saving accounts

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ISAs

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Related products

Maturity fixed rate ISA

Maturity fixed term deposits

Matured Child Trust Fund

Savings interest calculator

Use our savings interest calculator to work out how much money you could save and how much your savings could be worth.

Savings help and support

Ways to bank

Online banking

Mobile banking

Related topics

Interest rates for current savings products

Interest rates for saving products no longer available

Britannia savings simplifed

Savings tools and guides

Accessible banking
Mortgages

Manage your existing Co-operative Bank mortgage and review your options.
Mortgages

Existing Co-operative Bank mortgage customers can explore a range of options to manage, repay or switch to a new deal. We don't currently offer mortgages to new customers, unless it's via a broker.

Manage your mortgage

Switch your deal

Request a redemption statement

Borrowing additional funds

Moving home

Mortgage calculators

New deal calculator

Repayment calculator

Overpayment calculator

Mortgage help and support

Related topics

How do I check my mortgage balance?

Mortgage overpayments

Mortgage requests

Change my mortgage term

Accessible banking
Credit cards and loans

Borrow the way that suits you with the original ethical bank.
Credit cards

Balance transfer credit card

3 year fixed rate credit card

Co-operative members credit card

Credit card help

Persistent debt

Lost or stolen card

Support with an existing loan

Get help and support if you have an existing Co-operative Bank loan.

Loans

We don't currently offer loans. Check out our credit cards and overdraft options for short-term borrowing options.

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Understanding credit cards

Credit card repayment calculator

Managing my credit card

Dispute a payment

Overdrafts

Financial support

Accessible banking
Insurance

Insure what matters to you with the help of the original ethical bank
Insurance

Get coverage for your building and contents, home emergency or accidental damage.

Everyday Extra Packaged account

Benefit from worldwide travel insurance, UK & European breakdown cover and mobile phone insurance with the Everyday Extra packaged account.

Insurance help and support

View all our insurance FAQs. Get help managing your existing home insurance.

Related topics

Access your policy or make a claim

Login in to my LV account portal

Get a home insurance quote

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Help and support

Support with making banking work for you from the original ethical bank
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Change your contact details

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Question a transaction

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About us

Born from the Co-operative movement in 1872. Ethical then, now and always
About The Co-operative Bank

Our co-operative values and ethics are fundamental to who we are. They underpin everything we do.

Our value and ethics

In 1992 we introduced a customer-led Ethical Policy, built on three pillars:

Our commitment to the planet

Our commitment to people

Our commitment to community

Our business

Our history

Our partnerships

Careers

News and press releases

Our modern slavery and human traficking statement

Investor relations

Environmental, Social and Governance (ESG)

Contact us

Branch finder

Related topics

Service quality results

Sustainability hub

Sustainability reports

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Home
Help and support
What is Trace and Access

What is Trace and Access?

Trace and Access of water or oil leaks relates to the cover needed for the costs involved in finding the source of an escape of water or leakage of oil.

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The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No: 121885). Registered office: 1 Balloon Street, Manchester, M4 4BE. Registered in England and Wales (Company No: 990937).

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