What are my next steps in applying for an Everyday extra, if I have been told I need to declare a pre-existing medical condition?

Following your medical declaration, there may be a number of outcomes:

  • The insurer may decline cover for your pre-existing medical condition/s
  • The insurer may offer you cover, with an exclusion for your pre-existing medical condition/s that cannot be removed
  • The insurer may ask you to pay an additional premium to cover your pre-existing medical condition/s

In these instances, The Money and Pensions Service have introduced a free and impartial medical cover directory to help customers find cover suitable for them. For more information or to use the service visit https://traveldirectory.moneyadviceservice.org.uk/en or call 0800 138 7777 (calls are free). Lines are open Monday to Friday 8am to 6pm.

Please remember, each person who is travelling and covered under the policy, and who has medical conditions to declare, will need to call the AXA Travel Insurance Medical Assessment Helpline.

To do this, please ring 0344 249 9981 and select option 2 (Travel insurance), then option 2 (Medical Assessment). Opening hours are Monday-Friday 8am-8pm and Saturday 9am-5pm.

Once you’ve done this you can return to your application or upgrade.

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