We will send an overdraft text alert to the mobile number we have registered on the customer’s account.
Overdraft text alerts are sent to all personal current account customers, with the exception of those who have a Cashminder account.
To check/update/register your mobile phone number you can use our mobile app. Log in, choose 'My settings and details' from the main menu, at the bottom of the screen select 'Update number or email' and then update your details. We will ask you to verify the change by using your fingerprint, passnumber or Face ID. Please allow 1 Business Day for your phone number to be updated.
You can also update/register your mobile phone number in online banking. Once you have logged in, go to ‘Profile’ and select ‘Change your contact details’. You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code. When changing your contact details, we will send a verification code to the contact details we currently have for you, not your updated details. Please allow 1 Business Day for your phone number to be updated.
Alternatively, you can call us on +44(0)3457 212 212 (Call Charges). Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call us from the UK and abroad.
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