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  6. I have received an overdraft text alert – how do I know what scheduled payment(s) it is referring to?

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I have received an overdraft text alert – how do I know what scheduled payment(s) it is referring to?

This will be referring to your scheduled payments such as your direct debits, standing orders or any future dated bill payments.

You can check the dates and amounts of your scheduled payments you have by logging into online banking and selecting ‘Planned payments’.

Remember, Direct Debits will only show you the last payment amount and last date it was paid. Payment amounts may change at regular intervals so please check with the company your Direct Debit arrangement is set up with.

Alternatively, you can contact us to check your scheduled payments.

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  • How often will I receive overdraft text alerts?

    You will receive an overdraft text alert either before you go into or when you enter into an unarranged overdraft. The alerts will also be sent when you don’t have enough funds in your account to make all of your scheduled payments that working day.
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  • Are overdraft text alerts secure?

    Yes, they are secure. The text message will come through with the name ‘Co-optiveBk’ as the sender and we’ll only include the last four digits of your account number
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  • Can I opt back into receiving overdraft text alerts if I have opted out?

    : Yes, you can opt back into receiving overdraft text alerts at any time.
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