Standards of Lending Practice

The Lending Standards Board introduced Standards of Lending Practice for personal customers on the 1 October 2016 and for business customers on the 1 July 2017.

This is a self-regulatory code which sets minimum standards of good practice when dealing with the following customers in the UK:

  • Consumers
  • Businesses/organisations with an annual turnover of less than £6.5 million* and which do not have a complex ownership structure (e.g. businesses with overseas, multiple, or layered ownership structures).

It provides standards of good lending practice to follow when dealing with:

  • Loans
  • Credit cards
  • Charge cards
  • Current account overdrafts
  • Debt collection activities related to these products

The documents below contain further information on our lending commitments and what we ask of you:

Personal customer information:

Our Lending Commitments and what we ask of you

Business customer information:

Our Commitments to our business customers and what we ask of you

Further information on the Standards of Lending Practice is available on the Lending Standards Board website.

Lending Standards Compliance Officer

We are required by the Lending Standards Board to appoint a Compliance Officer responsible for the Standards of Lending Practice. Any enquiries should be addressed to Lending Standards Compliance Officer, The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP.


*exclusive of VAT and other turnover related taxes.