Service information for customers

24 July 2020

Latest updates

10:31am, 24 July: The issue with sending verification codes has now been resolved. We thank you for your patience as we worked through this, and apologise for any inconvenience caused.

Previous updates

We are aware of an issue with verification codes affecting Co-operative Bank and smile online banking. We’re working hard to resolve this. In the meantime, if you’re already registered for mobile banking, you can continue to use the mobile app to access your accounts.

We know this is not the standard that customers expect from us and we are working as quickly as we can. We are extremely sorry for any inconvenience this may cause.

Other ways you can bank with us

If you need further support, you can contact customer services on 03457 212 212 (call charges apply). Lines are open 8am – 6pm Monday to Friday, and 9am – 5pm Saturday and Sunday.

Our automated telephone service is also available 24 hours a day. You’ll be able to use this by calling 03457 212 212 (call charges apply), where you can:

• Check your balance and recent transactions
• Make transfers between your accounts
• Make payments to your credit card(s)

You’ll still be able to continue to use your card in ATMs, shopping online or in-store as normal.