Over 2 million customers and counting - here’s what they have to say
"We changed over all our accounts to The Co-operative Bank, due to their values and ethics. It was so easy. We started the process online and also visited the branch. The staff member was so helpful and organised everything. Nothing was too much trouble. Very happy."
Our recent achievements
Here’s a look at some of our achievements in 2023 and 2024:
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Manchester Metropolitan University’s Employer of Choice
We have been recognised by Manchester Metropolitan University as an 'Employer of Choice'.
This achievement highlights and celebrates the employability experiences provided to students and graduates through our strong partnership with their Careers and Employability department.
Year: 2024
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Hospice UK's Compassionate Customer Care Award
We are the first Bank to receive a Gold award from Hospice UK’s new Compassionate Customer Care programme.
The award recognises businesses that provide exceptional customer care and embed compassion into all of their conversations and processes.
Find out more about how we achieved this award
Year: 2024
At The Co-operative Bank, ESG principles are embedded within our business as part of the co-operative values we were built on. In 2024, we won the ESG Impact Award at the CCA Global Awards, showing our ongoing commitment to these principles and to continually delivering significant customer-led ethical change.
Find out more about our approach to ESG
Year: 2024
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AA WCAG accreditation
Digital Accessibility Centre (DAC)
We design our website so it can be used by as many people as possible.
As a result, we’ve achieved AA WCAG 2.1 Accreditation for website accessibility by the expert independent assessor Digital Accessibility Centre (DAC).
This is an internationally-recognised standard for web accessibility.
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Which? Eco Provider
Here at The Co-operative Bank, we set high ethical standards for the services we provide and the businesses we finance.
For the second year in a row, we've been recognised as a Which? Eco Provider. We've been rated green for not funding fossil fuel extraction or production, and for our unique customer-led Ethical Policy.
Year: 2023 and 2024
Awards for our service
We’re dedicated to offering the best service to both our personal and business customers.
Team of the Year, Rising Star and Team Leader of the Year
CCA Global Awards
We were delighted to win Team of the Year, Rising Star and Team Leader of the Year at the CCA Global Awards.
These awards reflect the contributions of all our colleagues, and the passion and effort they put into serving our customers.
Year: 2024
CCA Global Accreditation
The CCA Global Accreditation is a recognised award for excellence in customer service. After working closely with CCA to develop and improve the service we provide, we achieved accreditation in November 2023 and 2024.
Year: 2023 and 2024
Branch Network of the Year
Moneyfacts Awards
We value bank branches as vital assets for our people and our communities. So we’re proud to have been awarded as having the branch network of the year.
Years: Winners from 2018 to 2022, Commended 2023, Highly Commended 2024
Best Charity Banking Provider
Business Moneyfacts Awards
Supporting and helping charitable organisations that bank with us thrive is a big part of what we do.
We’re proud to have been awarded the Best Charity Banking Provider award at the Business Moneyfacts Awards ten years in a row.
Years: 2016 to 2025
Best Service from a Business Bank
Business Moneyfacts Awards
We were pleased to have been recognised for the service we provide to our business customers for 4 years running.
Years: 2017 to 2020
Awards for our values and ethics
Our co-operative values and ethics are fundamental to who we are. These awards demonstrate our commitment to standing up for causes that our customers care about.
In 2022, we worked with creative agency Dentsu to launch a campaign to lift the lid on the damage other banks are doing to our planet. As well as being across TV, YouTube, social media and radio, we also set up outdoor campaigns in key locations in London and Manchester.
We’re proud to say we won the Creative for Good ‘Creative Campaign’ award at the Prolific North Creative Awards for this work.
Year: 2023
Our “Withdraw from this” campaign has been awarded 'Most Effective Brand Strategy' and 'Best Use of Consumer Insight' for its effectiveness in raising awareness on the role banks play in the fossil fuel industry.
Year: 2023
As the original ethical bank, it's our ongoing commitment to our planet, our people, and our communities that underpins who we are and how we operate. And it always will.
In recognition of 150 years of proactive business practices, the CFI.co judging panel unanimously voted for The Co-operative Bank as the 2022 award winner for Most Ethical Bank (UK).
Year: 2022
The UK's best rated high street bank for ESG*
In 2023, The Co-operative Bank has been rated as the UK’s best Environmental, Social and Governance (ESG) high street bank by Sustainalytics*.
We’re incredibly proud of the score we’ve received, confirming our place as the UK’s best rated high street bank* for ESG. With our ambitious ESG commitments, we're working to maintain this position in the future, as we strive to continually deliver our unique, customer-led ethical commitments to both customers and stakeholders.
*As of October 2023, The Co-operative Bank received an ESG Risk Rating of 8.5 from Morningstar Sustainalytics and was assessed to be at negligible risk of experiencing financial impacts from ESG factors. In no event should this Risk Rating be construed as investment advice or expert opinion as defined by the applicable legislation.
Copyright 2023 Morningstar Sustainalytics. All rights reserved. This article contains information developed by Sustainalytics (www.sustainalytics.com). Such information and data are proprietary of Sustainalytics and/or its third party suppliers (Third Party Data) and are provided for informational purposes only. They do not constitute an endorsement of any product or project, nor an investment advice and are not warranted to be complete, timely, accurate or suitable for a particular purpose. Their use is subject to conditions available at www.sustainalytics.com/legal-disclaimers.
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Our earlier awards
Have a look back through our awards timeline.
2017
Best Banking Charity Partner – Business Moneyfacts
Best Service from a Business Bank – Business Moneyfacts
Best Current Account Reward – Moneynet.co.uk
Team of the Year – Contact Centre Awards
Best Complaint Handing in Banking and Investment (silver award) – UK Complaint Handling Awards
2016
Best Banking Charity Partner – Business Moneyfacts
Best Intermediary Lender – Your Mortgage Awards
Team of the Year – Planning Professional Forum Awards
Analyst of the Year – Planning Professional Forum Awards
Most Improved Banking Brand – Institute of Customer Service
Best Online Customer Service – uSwitch Customer Satisfaction Survey
2015
Best Card Provider (standard rate) – Business Moneyfacts
Best Intermediary Lender [Platform] – Your Mortgage Awards
Best Large Call Centre – ICMI Top 50 Companies for Customer Service Awards
Best Bank for Call Centre Service – ICMI Top 50 Companies for Customer Service Awards
Most Improved Customer Service – ICMI Top 50 Companies for Customer Service Awards
2014
Ethical Consumer Best Buy (current account) – Ethical Consumer
Customer Contact Association Global Standard – Customer Contact Association
2013
Best In-branch Customer Service – uSwitch Current Account Awards
Most Trusted Current Account [smile] – uSwitch Current Account Awards
Best Online Banking Experience [smile] – uSwitch Current Account Awards
Best Value for Money [smile] – uSwitch Current Account Awards
2012
Best Current Account Provider – Moneysupermarket
2011
Best Bank or Financial Institution – Pink Paper Awards
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