How to transfer a credit card balance

You can transfer a balance to your Co-operative Bank credit card in 2 ways:

Online

1. Log in to your online banking account.

2. Select the card to which you want to transfer a balance.

3. Under Account Actions, select Balance Transfer.

4. Enter card details as prompted on-screen.

5. Enter the amount you want to transfer as prompted on screen. (Remember to account for the balance transfer fee when doing this and please note, you can’t transfer more than 95% of your available credit limit).

6. Click Next. This takes you to a confirmation screen.

7. Check that all the details are correct, then click Confirm to do the transfer. It may take until the next working day to complete this action.

By phone:

1. Before calling, make sure you have both sets of card details to hand.

2. Call us on +44(0)345 600 6000 and we’ll do the balance transfer for you. Lines are open 8am to 6pm. (call charges)

3. We’ll send you a letter confirming that we’ve completed the transfer.

Can I transfer my balance from an existing credit card?

You can transfer a balance from any credit card or store card issued by another lender at any time, provided the account is in your name and you have a sufficient credit limit. You cannot transfer a balance from another Co-operative Bank or smile credit card.

How long do I have to transfer a balance to my Co-operative Bank credit card?

If you are eligible for a low interest or 0% balance transfer rate offer, the period within which you must transfer a balance to benefit from the promotional offer is set out in your credit agreement. When you make your balance transfer you must allow enough time before the promotional rate comes to an end for us to process the transaction. You can make a balance transfer by calling +44(0)345 600 6000 (Call charges apply) and providing the card details and the details of the balance you wish to transfer.

You can still transfer a balance to your credit card after any promotional period is over. It will be charged at your standard balance transfer interest rate, as set out in your monthly statement.

How quickly will a balance transfer be processed?

We would normally expect to process your balance transfer on the first working day after opening your account or, if you already have an account, after your request has been received by us. Payment will usually be received by the bank or card issuer that provides your other account on the next working day. There may be occasions when this is not possible.

When to stop paying other lenders

You should continue to make payments to your other lenders until your balance transfer has been processed and confirmed by them. If you choose to close your other card account you will need to contact the card provider.

More information on balance transfers

See our guide on how balance transfers work

Find out more about the Co-operative Bank Balance Transfer credit card