Report fraud on your account
Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account.
Current account customers
Call us on 03457 212 212 or +44 3457 212 212 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges
Credit card customers
Call us on 0345 600 6000 or +44 345 600 6000 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges
Business customers
Call us on 03457 213 213 or +44 3457 213 213 from outside the UK. Lines are open 24 hours a day, 7 days a week. Call charges
Report a scam or potential scam
Call 159 — this service quickly redirects you to your bank, so you can report scams and suspected fraudulent contact.
Changes to scam reimbursements
There is now more protection for victims of certain types of scams.
Scam emails and texts
We'll never ask you to make a payment, share your PIN, give us sensitive information or ask you to click on a link to a log onto a page requesting your security or financial information.
If you've received an email claiming to be from us that doesn't look right, please let us know by forwarding it to ihaveseenascam@co-operativebank.co.uk
Not found what you're looking for?
Contact our support team