Get help using our app
Get help with online banking
Get help with our automated telephony service
Mobile banking is a quick and secure way for you to manage your money. You can view your balance, keep track of transactions, make payments and much more.
Download our mobile banking app.
Download on the App Store
Get it on Google Play
Once you are registered for the mobile app, you'll be asked to log in each time you want to open the app. You will need your 6-digit passnumber or Touch or Face ID you set up when registering. Once you have logged in you will have access to your bank account/s.
If you haven't set up Touch or Face ID you can easily enable this on your device. When you're logged into the app follow these simple steps:
*Please note that Face ID is only available on Apple devices.
When setting up a payment to someone new we'll always ask you to verify the payment by using your fingerprint, passnumber or Face ID. Protecting you from fraud is our top priority. When paying someone new we will check that you're confident about who you are paying. We'll do this by guiding you through tailored information about the type of payment you're making. If you do not want to continue or you are unsure about making the payment, you'll have the option to cancel it and contact us to discuss your concerns.
Follow the simple steps to make a payment to someone new:
Follow the simple steps to make a transfer between your accounts:
We have created a guide to help you register for online banking.
To get started:
enter your personal details
Your account number and sort code or 16 digit credit card number, name and date of birth
verify who you are
You'll be asked to answer a few questions and we will send you a verification code to your mobile phone or email to help us confirm who you are
create login details
Create a username, password and 6-digit security code.
Once you are registered for online banking, you can use the same details you set up to set up our mobile banking app.
Once you are registered for the online banking, you’ll be asked to log in each time.
To login you will need to:
Follow the simple steps to make a transfer between your accounts:
When setting up a payment to someone new we’ll always ask you to verify the payment by entering your password, 6-digit security code and a verification code we will send to you by text message or email. Protecting you from fraud is our top priority. When paying someone new we will check that you're confident about who you are paying. We'll do this by guiding you through tailored information about the type of payment you're making. If you do not want to continue or you are unsure about making the payment, you will have the option to cancel it and contact us to discuss your concerns.
Follow the simple steps to make a payment to someone new:
The details you have set up will be stored as an 'existing recipient' for the next time you want to make a transfer to that recipient.
Please note: Your payment should reach the payee's account immediately. Unless; you're paying a Co-operative Bank or smile credit card or you include a reference and send money to a Co-operative Bank or smile account. In these situations, please allow 2 Business Days.
With our automated telephony service you can, check your balance, make transfers between your Co-operative Bank accounts, make payments to your Co-operative Bank credit card and check your recent transactions.
To do this you will need:
You can access these automated services 24/7 through the numbers below:
For credit card enquiries 0345 600 6000 (call charges)
For all other accounts 03457 212 212 (call charges)
You will then be able to access a range of self-service banking actions:
If you have a credit card you can also check your minimum payment, full balance and remaining available credit using our credit card line by listening to the options and selecting the relevant number.
Not found what you're looking for?
Contact our support team