We know money can be a worry sometimes and that the rising cost of living is affecting many of our customers. Some people are finding it hard to balance their finances.
We’ve partnered with Citizens Advice to make sure you can get support with life events when you need it most.
Their experts can advise you on issues such as:
Any conversation you have with Citizens Advice will be confidential and will not affect your credit score.
If you’re a Co-operative Bank customer and contact Citizens Advice, thanks to our partnership you can expect advice and support which is:
They won’t charge you anything for their advice
They’ll contact you within two days (48 hours)
They’re there to help and will not judge your situation
They won’t tell us about what you discuss
Click on the stories below to read some examples of how we’ve helped. The names in the stories have been changed to keep them confidential.
Samantha spoke to Citizens Advice and:
The Trust Fund application was successful and Samantha was delighted she was no longer in debt. She said she was very grateful for Citizens Advice’s help as she now feels she has a ‘clear slate.’
Andy spoke to Citizens Advice and:
Andy’s flat is now properly maintained and much more comfortable.
Rachel spoke to Citizens Advice and:
Rachel’s application for Universal Credit was successful and she got a new cooker through the trust fund, so she does not have to worry about how to feed her family.
It takes about 10 minutes if you've got all your details ready.
Citizens Advice won’t tell us about what you discuss unless you want them to.
Make sure to select ‘Co-operative Bank Customer’ under ‘Select your region’ after following the link below to get help.
The page is hosted by Citizens Advice Manchester but the service is for all our customers, wherever you live in the UK.
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