Inactive and dormant accounts

Inactive or dormant accounts are UK bank and building society accounts that have been untouched for 15 or more years, and where we are unable to trace the customer who owns the account.

Find information on a lost or dormant account

The British Bankers' Association has a free online service to help you find a lost account.

My lost account website

You can also download their lost account guide (PDF)

Related pages

Close your account

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