Reporting Tax Residence Status

You may have received a letter from us recently, regarding your Tax Residence status.

Following a change to UK tax regulations, The Co-operative Bank is required to collect information from our customers in relation to their tax status, particularly details of tax residence and US citizenship.

Further information can be found on the gov.uk website:

Common Reporting Standard CRS HMRC.
Foreign Account Tax Compliance Act (FATCA) HMRC.

The Bank is in the process of mailing customers impacted by these regulations. This letter contains a self-certification form which can also be downloaded:

Tax residence status self certification form

Please complete the form within 14 days of receipt of the letter and return it to the address below.

CRS Administration Team
Britannia House
Leek
Staffordshire Moorlands
ST13 5RG

If you wish to discuss the letter received then please contact us on one of the numbers below. Please be advised that we are unable to offer any advice on how to complete the questions regarding tax residency.

+44(0)3457 212 212 – Co-operative Bank & smile customers. Lines are open 8am to 8pm, 7 days a week. Call us from the UK and abroad.
+44(0)800 132 304 – Britannia customers. Lines are open Monday to Friday 8am to 8pm, Saturday 9am until 12 noon. Call us from the UK and abroad.

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