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Check the status of our online services for personal and business banking.
Find out what happens next and the steps you should take.
There’s still time to switch and receive up to £175. Plus, for every eligible switch we'll make a donation to Centrepoint to help young people facing homelessness this Christmas.
To be eligible, you’ll need to apply for a qualifying current account or for existing customers, request a switch by 6pm on Thursday 18 December. Ensure you meet the offer criteria within the outlined timescales by reading our T&Cs.
Now you've submitted your application we'll carry out our checks. This normally takes 24 hours, but sometimes up to five working days.
If we are unable to verify your identity, we may need some additional information to progress your application. If so, you will receive a text and email requesting that you upload your documents via our secure online platform, managed by our trusted partner Onfido. This will only take a few minutes.
Find out more on our proof of identity and address page.
You’ll receive a welcome email or letter with your new sort code and account number. You need to wait for your account to finish processing before registering. This can take up to two business days.
If you'd like to switch your account to us and didn't request this as part of your application, you can request a switch once your account is open. Find out more about switching.
We’ll send your debit card.
You'll receive your PIN.
If you have an existing current account with another bank, you can choose to switch it to us once your account is open.
This means your existing balance, Direct Debits, standing orders and bill payments will be redirected and transferred automatically.
It is quick and easy to switch using the Current Account Switch Service and it takes seven working days.
Find more information on our switching bank accounts page.
If you applied to switch as part of your application, you do not need to do anything more. We will keep you updated on the progress over the seven days by text or email.
We'll be in touch within 5 days with the outcome of your application. If your application was not approved, you’ll receive a letter or email with the reason.
All applications for bank accounts, whether successful or not, show up on your credit file. We'll keep a record of your application and the outcome.
If you have not heard from us within 5 days, call us on 03457 212 212. Lines are open Monday to Friday, 8am to 6pm, and Saturday and Sunday, 9am to 5pm. Call charges apply.
If you're an existing customer and you've used new contact details in your application, they will not automatically update across all of your accounts.
To update your details across every account, log in to online banking and change them on the ‘My details’ section which you can find on the left-hand side navigation
You need to wait for your account to finish processing before registering. This can take up to two business days.
Find our mobile app on the Apple Store or Google Play Store. You can download it at any time.
Before you register for our mobile app, you’ll need to make sure you’re registered for online banking.
You can either do this by tapping ‘Register for online banking’ in the app, or register for online banking on our website.
Once your account has finished processing, you can register for online banking. You’ll need your sort code and account number.
Once your current account is open, you’ll get access to exclusive savings accounts.
If these accounts are not right for you, we have plenty of other accounts available.
Opening deposit on accounts is £1.
Maximum balance £1,000,000 (excluding Regular Saver).
View savings terms explained here.
We’re offering cash prizes in collaboration with VISA when you pay with your debit card (including digital wallet purchases) until 30 November 2025. Subject to eligibility. T&Cs apply.
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