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  6. How do I opt into receiving overdraft text alerts?

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How do I opt into receiving overdraft text alerts?

You are automatically opted in to receiving the overdraft text alerts providing we have a mobile phone number registered for you and you are a personal current account holder, with the exception of those who have a Cashminder account.

If you haven’t registered your mobile phone number with us, you can you can use our mobile app. Log in, choose 'My settings and details' from the main menu, at the bottom of the screen select 'Update number or email' and then update your details. We will ask you to verify the change by using your fingerprint, passnumber or Face ID. Please allow 1 Business Day for your phone number to be updated.

You can also register your mobile phone number in online banking. Once you have logged in, go to ‘Profile’ and select ‘change your contact details’. You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code. When changing your contact details, we will send a verification code to the contact details we currently have for you, not your updated details. Please allow 1 Business Day for your phone number to be updated.

Alternatively, you can call us on +44(0)3457 212 212 (Call Charges). Lines are open 8am to 8pm, 7 days a week. Call us from the UK and abroad.

 

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Related Articles

  • How often will I receive overdraft text alerts?

    You will receive an overdraft text alert either before you go into or when you enter into an unarranged overdraft. The alerts will also be sent when you don’t have enough funds in your account to make all of your scheduled payments that working day.
    Learn more

  • Are overdraft text alerts secure?

    Yes, they are secure. The text message will come through with the name ‘Co-optiveBk’ as the sender and we’ll only include the last four digits of your account number
    Learn more

  • Can I opt back into receiving overdraft text alerts if I have opted out?

    : Yes, you can opt back into receiving overdraft text alerts at any time.
    Learn more