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Help & info

Just type in your query, or have a look at the list of popular questions below.

Are overdraft text alerts secure?

Yes, they are secure. The text message will come through with the name ‘Co-optiveBk’ as the sender. We will only include the last four digits of your account number and we won’t include your name, your account balance, any embedded links or phone numbers within the message.

Make sure we have the correct mobile phone number registered for you by logging into online banking. Once you have logged in, go to ‘Profile’ and select ‘change your contact details’ to check/update/register your mobile number.

Note: You will need your card reader and a valid debit card to do this. If you don’t have a card reader or valid debit card, you can request a new one by contacting us via live chat once you are logged in to online banking.

There are other ways of getting in touch. Details can be found on our contact us page.

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  • How often will I receive overdraft text alerts?

    You will receive an overdraft text alert either before you go into or when you enter into an unarranged overdraft. The alerts will also be sent when you don’t have enough funds in your account to make all of your scheduled payments that working day.
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  • Can I opt back into receiving overdraft text alerts if I have opted out?

    : Yes, you can opt back into receiving overdraft text alerts at any time.
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  • Which current accounts offer an overdraft?

    Our Current Account offers an overdraft facility.
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