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Help & info

Just type in your query, or have a look at the list of popular questions below.

Are overdraft text alerts secure?

Yes, they are secure. The text message will come through with the name ‘Co-optiveBk’ as the sender. We will only include the last four digits of your account number and we won’t include your name, your account balance, any embedded links or phone numbers within the message.

Make sure we have the correct mobile phone number registered for you by logging into online banking. Once you have logged in, go to ‘Profile’ and select ‘Change your contact details’ to check/update/register your mobile number.

You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email.  It's important that you never tell anyone your verification code. When changing your contact details, we will send a verification code to the contact details we currently have for you, not your updated details. Please allow 1 Business Day for your phone number to update.

You can also update your contact details using our mobile app. Log in, choose 'My settings and details' from the main menu, at the bottom of the screen select 'Update number or email' and then you can update your details. We will ask you to verify the change by using your fingerprint, passnumber or Face ID. Please allow 1 Business Day for your phone number to update.

There are other ways of getting in touch. Details can be found on our contact us page.

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  • How often will I receive overdraft text alerts?

    If we have a mobile number registered for you, we'll send you overdraft text alerts when you go into or are about to go into an arranged or unarranged overdraft. We'll also send alerts if you have payments due that may not get paid.
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  • Can I opt back into receiving overdraft text alerts if I have opted out?

    : Yes, you can opt back into receiving overdraft text alerts at any time.
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  • Which current accounts offer an overdraft?

    Our Current Account offers an overdraft facility.
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