I have received a text alert, but I can’t pay in by the time it tells me to. What will happen?

Current account alerts

What happens next depends on the type of message you received.

Not enough money for the payments due that day

These payments will likely be unpaid.

You will be sent a letter if we have been unable to pay any of your scheduled payments, such as Direct Debits, standing orders, or future-dated bill payments.

You may enter into an unarranged overdraft due to payments leaving your account that day

It’s likely you will be charged interest on the unarranged overdraft balance. You will be notified of these charges in your next statement. It’s also possible that some of your payments may not be paid.

You will be sent a letter if we have been unable to pay any of your scheduled payments such as Direct Debits, standing orders or future dated bill payments.

You have already entered into an unarranged overdraft

You will be charged interest on the unarranged overdraft balance and you will be notified of these charges in your next statement.

You may enter or have entered into an arranged overdraft

This means your balance has gone or is about to go below zero but you have an arranged overdraft.

An arranged overdraft is a set amount you have agreed with us in advance. There are no charges for an arranged overdraft but you may pay interest.

If you have a Current Account Plus, Privilege or Privilege Premier account and your overdrawn balance is within the interest free overdraft limit, there will be no debit interest charges.

This is to make you aware that you could make a payment in to avoid or minimise arranged overdraft debit interest. Any future transactions will need sufficient funds to be available or you may enter into your overdraft again.

Account charges

For more information on account charges, read the Current Account charges (PDF).

Cashminder alerts

If a payment is due and you don’t have enough funds in your account, we’ll text you to let you know. This gives you time to move money into your account to cover the payment or contact us for help. If you don't do this, your payment won’t be made.

Charges

If you have a Cashminder account, there are no charges or debit interest for this.

What to do

Make sure you transfer money into your account as soon as possible to cover the payment, or contact us for support.