Requesting your transaction history on a closed account

You can request a copy of your payment transaction history free of charge. This will show all payment related transactions that have been made through your account in the five years prior to your account closure.

Making a request at the time your account is closed

When you close your account, we will send you a letter. This will ask if you want to request your payment transaction history.

To request your transaction history, you need to:

• complete and sign the form
• provide a copy of one proof of identity document (this does not need to be certified)
• return the form to us.

We will not write to you or provide payment transaction history if your account was closed due to:

• fraud or other unlawful activity
• the death of the account holder
• arrears
• bankruptcy.

What happens next?

Once we have received the required information and documents, and have been able to successfully verify your identity, we will normally send the payment transaction history to you within ten working days.

This will generally be sent to the address we held on file for you at the point your account was closed, unless requested otherwise by you or we require further information.

We will not provide this for any period where there has been no payment related transactions. For example, if your account has only attracted charges or where the payment transaction occurred five or more years before the account closure. You can request a shorter period than five years.

If you changed your current account product and retained the same account details or if your deposit account converted to a current account within the time period provided, your payment transaction history will include all transactions made during that period.

Making a request up to five years after your account is closed

You can request a copy of your payment transaction history for a period of five years after the closure of an account (including, where relevant, executors and those holding power of attorney).

To request your transaction history, write to us and include a copy of one proof of identity document (this does not need to be certified). Post it to:

The Co-operative Bank
PO Box 4931
Interface Business Park
Bincknoll Lane
Swindon
SN4 4PL

What happens next?

Once we have received this information and have been able to successfully verify your identity, we will normally send the payment transaction history to you within seven working days. This will generally be sent to the address we held on file for you at the point your account was closed, unless requested otherwise by you or we require further information.

Please note: The number of years’ worth of payment transaction information we will provide to you will depend on the time between your account being closed and you submitting your request. For example, if you closed your account two years ago you will be provided three years’ worth of payment transaction history. If your account has been open for less than five years, your transaction history will only cover this period.

If you require information prior to the five year limit, this would need to be requested via a formal Subject Access Request.