When will you send me overdraft text alerts?
Providing we have a registered mobile number for you, we will send you an overdraft text message alert when:
You have scheduled payments that could not be paid
This means you don’t have enough funds in your account to pay all of your scheduled payments due out that working day. You will have until 2pm on the day your scheduled payments are due out to transfer sufficient funds in to avoid them not being paid.
You may enter into an unarranged overdraft
This means that payments have left your account that day and have taken you into an unarranged overdraft. You will have until 9pm on the day your scheduled payments leave your account to transfer sufficient funds in to avoid or reduce charges and/or paying interest.
You have entered into an unarranged overdraft
This means your balance has gone below zero (if you don’t have an arranged overdraft) or you have exceeded your arranged overdraft limit. You will have until 9pm on the day you have entered into an unarranged overdraft to transfer sufficient funds to avoid any future charges and/or paying interest.
If you have followed the instructions on the text alert to credit the account by the time specified, you do not need to do anything else, so there is no need to contact us. Please note that any subsequent transactions will need sufficient funds to be available or you may enter into your overdraft again.
Overdraft text alerts are sent to all personal current account customers, with the exception of those who have a Cashminder account.
For more information on account charges, please read your account charges leaflet for your current account.