Payments
All payment queries
How do I cancel a direct debit?
How do I make payments by post?
What exchange rates apply for foreign transfers from my current account?
How do I claim a direct debit back?
What‘s the difference between a standing order and a recurring payment?
How to make payments on our business banking app?
What stationery will I need to pay in at a Co-operative Bank branch?
Our user guides
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Business Online Banking user guide
Review how to make the most of our digital banking platform.
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Financial Director Online user guide
Make the most out of banking on our complex payment system.
Co-operative Bank Business Help app
Message our dedicated customer support advisors to get help with your business banking whenever works for you. This app is available to business customers who are authorised to conduct banking over the phone with us.
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Still need to speak to us?
Please reach out to us if you would like to speak to one of our dedicated business account advisors to address your query.