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Ways to pay

Whether you're paying for goods or services in-store or online, discover the method of payment that best suits your needs.

Visit our Confirmation of Payee page to find out how we keep your money safe when making and receiving payments.

Bacs

Bacs is an automated electronic system used to collect Direct Debits and/or send Direct Credits from one bank account to another over a three working day clearing cycle. The service is operated and managed by Bacs Payment Schemes Limited.

Please check your tariff for charges.

Bacs

International payments

When your business is dealing in an international marketplace, you need to be confident in the knowledge that your financial transactions will be dealt with quickly and efficiently. Which is why we can help you resolve any international banking needs using a range of services, SWIFT, SEPA, US Structured payment, Real Time Euro payment (TARGET2)

International payments

Faster Payments

CHAPS

Debit card

Cheques and Cash

Standing Orders

Visa Secure

Faster payments

You can use the Faster Payments Service to make either immediate or future-dated transfers and bill payments, as well as standing orders.

Standing order and future-dated payments will only be processed on normal business working days.

Your payment should normally reach the beneficiary's account immediately.

Ways to make a Faster Payment

  • Business Online Banking - A convenient way to make a faster payment.
  • Telephone - Make a faster payment by calling our award winning Business Customer Services.

For more information on the benefits of Faster Payments please visit:

Faster Payments website

There may be an instance where a Faster Payment won't be received by the beneficiary until the next working day or the payment may be rejected by the receiving bank. Therefore, if your payment is time-critical or is typically high value, you may wish to consider using CHAPS (charges apply - see your account tariff for full details)

CHAPS

CHAPS (Clearing House Automated Payment System) is a method of making same-day electronic sterling transfers, for critical and large amounts, to clearing banks in the United Kingdom.

If you have the CHAPS option within your Business Online Banking then you can send payments online up to 5.30pm. For some customers these will need to be approved by a signatory, so will require a minimum of 2 users.

For all other customers your requests received before 4:30pm will be processed the same day – after 4:30pm, it will be processed the next business day.

Once a CHAPS payment has been sent, it cannot be returned.

Please refer to your business current account tariff for CHAPS Charges

To arrange to send a CHAPS payment:

All requests need to be signed in accordance with your account mandate and on Business letter-headed paper.

For help with making payments online take a look at our FAQs

Debit card

Whether you need to pay for travel, hospitality or something for the office, a debit card can provide a convenient way to pay as the money comes directly out of your account, meaning you stay in complete control of your finances.

Here are some of the other ways our business debit card could benefit your business:

  • flexibility to pay for goods and services anywhere in the world, without the hassle of writing cheques or withdrawing cash*
  • freedom to issue up to 20 debit cards to whichever employees you want
  • peace of mind that you can withdraw cash from a network LINK cash machines in the UK (a small fee may apply to some ATMs)
  • worldwide access to your money, by withdrawing cash from any cash machine displaying the Plus symbol*
  • enhanced security through Chip and PIN technology.

*If you're paying for something on your card that isn't in sterling, or withdrawing cash that isn't in sterling, we will convert it into the relevant currency using the VISA exchange rate (which is variable) and apply a 2.75% Currency Conversion Charge.

Apply for a debit card

Cheques and Cash

You can use our network of branches for any cash and cheque deposits. Simply take your paying in book and the cash or cheques you want to pay in to your nearest branch.

You can also send cheques in the post:

  1. Write your account details on the back of each cheque
  2. Complete a paying in slip
  3. Put the paying in slip and the cheques in an envelope
  4. Send in the post to Freepost CO- OPERATIVE BANK CHEQUES.

Time frames may vary depending on how it's sent and where it's being sent from, so please allow time for us to receive your cheque.

Send your cheque and paying-in-slip with a stamp to the address below if you would like your cheque to arrive sooner.

Co-operative Bank p.l.c

PO Box 12672

Harlow

CM20 9QR

Never send cash through the post.

Alternatively, you may find it more convenient to deposit cheques and cash over the counter at any one of more than 11,000 Post Offices® using our Post Office® paying-in scheme.

For more information on how to utilise Post Office® services, please read the Post Office® Guide.

At The Co-operative Bank, we offer a swift and efficient bulk cash processing service. If you wish to use this service, please contact your Relationship Manager.

Standing orders

You can set up a standing order either by contacting us over the phone or through your online banking. In online banking we call these 'recurring payments'.

We're sorry but we no longer accept requests to set up standing orders by post.

To set up a new recurring payment through your online banking please follow these simple steps:

  1. Log in to online banking
  2. Under 'Shortcuts' select 'Make a UK payment'
  3. Select 'Pay someone else' if it is not already auto-selected
  4. Select 'UK' as the type of payment if it is not already auto-selected
  5. Click 'Continue'
  6. Select the account you want to pay from
  7. Select which payee to pay from the 'Payee name' drop-down menu
  8. Enter the amount you want to pay
  9. Enter a reference (description) if you want to, e.g. Cake delivery
  10. Select 'Pay later or make a recurring payment'
  11. Select 'Pay multiple times' under 'Schedule payment'
  12. Select the frequency (how often you want to pay) from the 'Repeat schedule' drop-down menu
  13. Under 'Repeats', if you don't want the payment to have an end date, select 'Indefinitely'. If you want the payment to end on a certain date, select 'Until a set date' and enter the end date. If you want to make the payment a certain number of times, select 'A set number of times' and enter how many times
  14. If you want the first payment to go out today, select 'Pay now', if you want the first payment to go out after today, select 'Pay later'
  15. Click 'Continue'
  16. Enter the date for the first payment
  17. Click 'Continue'
  18. Check the details and use your security token to approve the payment.