Using your Co-operative Bank business account at the Post Office®
How do you use the Post Office®?
If you hold one of our business current accounts, you are able to use the Post Office® to:
You can pay in at any of the 11,500 Post Offices® nationwide*
Cash deposit limits of £10,000 per day do apply for transactions where a card is used. For bar-coded paying in books, the limit is £10,000 per transaction.
If you will need to pay in more than £20,000 cash or coin in excess of 10 bulk coin bags on a regular weekly basis, you’ll need to let us know so that we can register which Post Office® branch you’ll want to use. Please call Business Account Support to arrange this.
Please be aware that some Post Office® branches will only accept £4,000 per transaction for security reasons. If you wish to use the exchange of notes for change service, then we would recommend you contact us so you can be set up with an appropriate Post Office® to guarantee your change being available.
*This does not include the Channel Islands or the Isle of Man
How to deposit your cash
When paying in cash, to help the Post Office® to serve you and other customers quickly and efficiently, please try and combine your cash into one single deposit.
You must also:
- Sort the notes and coins into note sleeves before you deposit the money
- Separate English and Scottish notes
- Sort your new, crisp notes from your more crumpled notes
- Ensure your coins are deposited in full coin bags, sorted out into the relevant denominations. Mixed/loose change won't be accepted
We can't accept non-polymer £5 or £10 notes.
If you need stationery for paying in money, like note sleeves, you should call Business Account Support on +44 (0) 3457 213 213. Please allow up to 14 working days for delivery.
Paying cash in with a debit card
- Advise the Post Office® cashier how much you are paying in
- Place your debit card in the Post Office® card terminal - no PIN is needed
- Once the Post Office® cashier has confirmed the deposit, they will enter the credit amount into their terminal
- You will then be issued with a receipt for the deposit
- The deposit will be credited to your bank account within a few minutes
- Your deposit will show on your bank statement along with the following information: the last four digits of your debit card, the time of your deposit and the date of your deposit
Paying cash in without a debit card
In order to deposit cash without a debit card, you will need bar coded paying-in books. To order these please contact Business Account Support on +44 (0) 3457 213 213
- Present your credit slip and cash to the Post Office® cashier
- Once the Post Office® cashier has confirmed the deposit they will enter the credit amount into their terminal and the bar code which contains your account information will be scanned
- The relevant transaction information has been processed. You will be given a receipt for the deposit and your deposit slip will be given back to you
- The deposit will be credited to your bank account on the next business day (If your deposit is made after 7pm please allow an extra business day for your account to be credited.)
- Your deposit will show on your bank statement as PO credit
How to deposit your cheques
Please refer to the Post Office® guide to make sure you use the correct stationery, to help prevent any delays with your deposits.
- Complete a credit slip ensuring you keep a full record of the cheques you are paying in, including, cheque number, sort code, account number, name and amount for each cheque
- Put your sort code and account number on the reverse of the cheque
- Put the credit slip and your cheques in the deposit envelope and seal it
- Give this to the Post Office® cashier
- You will be given a receipt for the envelope (but not the contents)
- The Post Office® will send the unopened envelope to the Co-operative Bank the same day for processing
It usually takes two business days for the envelope to be received at our processing centre, then your account should be credited the following business day, if the cheque(s) are paid. If your deposit is made after the processing cut off time, it may take an additional business day to be processed.
To save time queuing, you can also post your cheques in an envelope to:
Freepost CO-OPERATIVE BANK CHEQUES
If you would like your cheques to arrive sooner, you can send your cheques in a stamped envelope to the address below.
The Co-operative Bank p.l.c
PO Box 12672
Harlow
CM20 9QR
Complete a paying in slip and put it in the envelope with your cheques, making sure that you write your account number on the back of each cheque.
Never send cash through the post.
Time frames may vary depending on how it's sent and where it's being sent from, so please allow time for us to receive your cheques.
For further supplies of paying in stationery or cheque deposit envelopes please contact Business Account Support on +44 (0) 3457 213 213. Please allow up to 14 working days for delivery.
Exchange of notes for change
In order to exchange cash, you will need a bar coded Post Office® change transfer book. To order these please contact Business Account Support on +44 (0) 3457 213 213. Please allow 14 working days for delivery.
Change can only be ordered in line with the following:
| £5 | Minimum of £100 and further multiples of £100 |
| £2/ £1 | Minimum of £20 and further multiples of £20 |
| 50p/ 20p | Minimum of £10 and further multiples of £10 |
| 10p/ 5p | Minimum of £10 and further multiples of £10 |
| 2p/ 1p | Minimum of £1 and further multiples of £1 |