How do I cancel a Direct Debit?

You can cancel Direct Debits by logging into online banking and raising a service request.

You'll be asked to provide details of the Direct Debit, amount and reference number. You can find this information in your Direct Debit report, or search through your transactions online. 

For further guidance on how to complete this, please see our user guide

Please note: These requests will be actioned within 2 working days of us receiving the request. If the payment is due to leave your account before this time then please contact our Business Customer Services team to cancel it, no later than the close of business on the day that the Direct Debit is requested.

Not found what you're looking for?

Contact our support team