How do I cancel a Direct Debit?

You will need the amount and reference number of the Direct Debit. To find these details in Business Online Banking:

  1. Log in to Business Online Banking
  2. Under ‘Shortcuts’ select ‘View statements and reports'
  3. Select ‘Direct Debits report’ from the drop down list
  4. Enter the dates you want to search
  5. Click ‘Search’
  6. Click on the blue link text to select the latest report
  7. At the top of the report you will have the option to download or save as TXT, download this report as you will need to refer to it later.

To request that the Direct Debit is cancelled:

  1. Log in to Business Online Banking
  2. Select ‘Manage service requests’
  3. Select ‘Make a service request’
  4. Select ‘Cancel Direct Debit’
  5. Complete all the required fields marked with an asterisk (*)
  6. ‘Submit’.

Our Business Online Banking user guide (PDF) gives you these instructions with screenshots.

If the payment is due to leave your account in less than two working days:

  • please contact Business Account Support on +44(0)3457 213 213 before close of business on the day the Direct Debit is requested
  • lines are open Monday to Friday 8:00am to 6:00pm, Saturday 9:00am to 12:00pm call charges apply.