Customer Donation Fund

We are the original ethical bank, built on co-operative values and we know that local initiatives really make a difference to communities and the people that live in them.

What is the Customer Donation Fund?

Am I eligible?

Our words in action

Apply for the Customer Donation Fund

The positive impact of our fund

What is the Customer Donation Fund?

It encourages community groups to continue the valuable work they do in their local communities. Our Community Directplus customers can apply for a grant of up to £1,000 to support their special projects and fundraising activities.

Ready to apply?

Apply for the Customer Donation Fund

How does it work?

For every £100 increase in the overall balances we hold for Community Directplus accounts, we add 20p to the Customer Donation Fund.

Every month a business credit card is kept open, we'll contribute £1 per account per month to our Customer Donation Fund

Am I eligible?

Check you’re eligible to apply for the fund

To be eligible to apply for the fund you must hold a Community Directplus account.

If you don’t have an account, you can find out more about the Community Directplus account here.

Our words in action

1,252

community projects across the UK supported, from community centres to mental health programmes

£1.1m

donated to date to our community customers

£5,000

minimum is donated at least twice a year

Giving back £20,000 in 2024

This year, we are proud to sponsor the Sport Gives Back Awards, a ceremony that recognises individuals and organisations that use sport to change lives. In addition to this, up to £20,000 from our Customer Donation Fund will be donated to existing Community Directplus customers who make a difference through sport.

Apply for the Customer Donation Fund

Any interested Community Directplus account holders can apply for up to £1,000 from the fund to support their community initiatives and activities.

Applications are open all year round. We assess applications received from 1 October to 31 March in April.

Applications received from 1 April to 30 September are assessed in October.

Customer Donation Fund application form

The positive impact of our fund

Read about how organisations are making a difference in their local communities through our donations.

Frozen Light

A multi-sensory theatre in Norwich to support people with profound and multiple learning disabilities.

Read Frozen Light's story

Complex Connexions

A not-for-profit organisation based in Northumberland offering support to parents of children and teens who are neurodivergent.

Read Complex Connexions’ story

Dig In

A Preston-based charity providing vital peer support and therapeutic activities for current and veteran members of the Armed Forces, Emergency services and their family members.

Read Dig In's story

Action for Captions Sound Waves Foundation logo

Sound Waves Foundation

Empowering deaf children and young adults so they can achieve their true potential in education and life, by using technology to aid learning.

Read Sound Waves Foundations' story

Saffron Sheffield Women's Counselling and Therapy Service logo

Saffron Sheffield

Provides specialist counselling and psychotherapy to women in Sheffield who have experienced trauma or abuse in childhood or adulthood.

Read Saffron Sheffield's story

SICK! festival logo

SICK! Festival

Working with young people around North Manchester to develop creative projects that address violence and crime issues arising in the local community.

Read SICK! Festivals' story