Accessibility
You should be able to do your business banking in the way that works best for you. Find out more about the services and tools we provide to help you bank your way.
If you’re blind or partially sighted
- Braille, large print or audio versions of important information
- Braille cheque and paying-in slip templates
- Talking ATMs at all Co-operative Bank branches.
If you’re deaf, have hearing loss or use British Sign Language
- Relay UK service to help you communicate over the phone
- Hearing induction loops in all Co-operative Bank branches
- British Sign Language (BSL) video interpreters.
If you have a mobility or dexterity impairment
- Chip and signature debit cards so you can sign for a transaction instead of entering a PIN
- Adjustments and services at many branches to support you with your needs and questions.
Changing your settings
Changing the settings on your phone, tablet or computer might make our pages easier for you to use.
Follow AbilityNet’s guides to make your device easier to use
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Online banking
You can also use online banking to make requests without having to call us or visit a branch, including:
- Ordering cheque books or stationary for branch and Post office®
- Requesting copy and interim statements
- Cancelling Direct Debits and standing orders.
Register online or call Business Account Support on +44(0)3457 213 213.
To register using the Relay UK service, dial 18001 followed by 03457 213 213. A relay assistant will join the call.
Lines are open Monday to Friday from 8am to 6pm and Saturday from 9am to 12pm. Call charges apply.
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Telephone banking
With telephone banking you can access information and make banking requests, including:
- Listening to your latest transactions
- Hearing your available balance
- Paying bills
- Transferring money
- Ordering statements.
Call Business Account Support on +44(0)3457 213 213 to register.
To register using the Relay UK service, dial 18001 followed by 03457 213 213. A relay assistant will join the call.
Lines are open Monday to Friday from 8am to 6pm and Saturday from 9am to 12pm. Call charges apply.
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In branch
You can book appointments in branch so we can support you with any queries you might have in person. We also offer extended appointment times if needed, so you’ll have plenty of time to get the help you need.
Some of our branches also have adjustments to make your visit as comfortable as possible, including:
- Handrails
- Power assisted doors
- Wheelchair access
- Private meeting rooms
You can also pay in or withdraw money at a Post Office® near you.
Digital accessibility on our website
You should be able to use our website to do exactly what you need to do. We're working to achieve at least Level A in accessibility, as described in the Web Content Accessibility Guidelines (WCAG) 2.0.
The language on our website should be:
- Clear and simple to understand
- Readable with screen readers, including headings, useful images, tables and forms
- Logical, informative and presented in an order which makes sense, including help text where needed
- Easy to view, using high colour contrast so text stands out clearly from the background.
On our website, you should be able to:
- Zoom in up to 200% without problems (be sure to increase the zoom in your browser settings for best results)
- Read most of the website using a screen reader - including the most recent versions of JAWS, NVDA and VoiceOver
- Navigate most of the website using just a keyboard or speech recognition software
- Turn on subtitles on any videos we create and include on our website.
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Call us
Call Business Account Support on 03457 213 213 to speak to someone about how we can better support you
To contact us using the Relay UK service, dial 18001 followed by 03457 213 213. A relay assistant will join the call
Lines are open Monday to Friday from 8am to 6pm and Saturday from 9am to 12pm. Call charges apply.
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Send us a secure message
Use The Co-operative Bank Business Help app to contact one of our customer support agents.
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Visit us in branch
Come and speak to us in branch to discuss your needs.