Search our help and support
Search our frequently asked questions (FAQs) for help with our services and products.
Popular queries
Pay in a cheque, withdraw cash or get change from a Post Office®
If you hold one of our business bank accounts, you are able to use the Post Office® to:
- Deposit your cash
- Deposit cheques
- Exchange notes for change
There are limitations and stationery needed for certain processes. To find out more about these actions, please visit our page on using the Post Office.
Make changes to a signatory or authorised user
You can add, remove or change a signatory or authorised user to your business account easily. There is a slightly different process for each action, so please review the correct process before making the request.
Order an additional debit card
Please fill in the Business Debit Card Application Form (PDF), scan it and email it to changeofsignatories@co-operativebank.co.uk or post it to the address on the form.
Issues with your card or PIN
Lost or stolen cards should call us on 0345 600 6000
Lines are open 24 hours a day, 7 days a week. Call charges.
Cards that are blocked, damaged or you have forgotten your PIN, please contact us on 03457 213 213
Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm. Call charges.
Issues with HID or physical plastic token
We now have a digital security solution.
The HID Approve mobile security app is an alternative way to securely log into our business online banking and business mobile banking services. You can also approve payments when you shop online with it. And, best yet, the app is fast and free and available whenever you have your smart device.
Alternatively, if you still require your physical plastic security token, and are having issues with it, you can call Business Account Support for help.
Please call us on 03457 213 213 with your plastic token to hand. Our lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm. Call charges.
All help categories
Online and mobile banking
Report Fraud
If you have been the victim of a scam or believe one is taking place now, please call our dedicated fraud line.
Phone number: 159
Learn more about fraud
Learn about common and new scam types, as well as tips and guides for keeping your business safe.
Our user guides
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Business Online Banking user guide
Review how to make the most of our digital banking platform.
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Financial Director Online user guide
Make the most out of banking on our complex payment system.
Help for your business
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Financial Difficulty
If you need guidance or support we’re here to help.
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Customer Donation Fund
Supporting Community Directplus customers with special projects.
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Covid support
Get support for any Covid related business loan you’re managing.
Co-operative Bank Business Help app
Message our dedicated customer support advisors to get help with your business banking whenever works for you. This app is available to business customers who are authorised to conduct banking over the phone with us.
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Still need to speak to us?
Please reach out to us if you would like to speak to one of our dedicated business account advisors to address your query.