Get support for your business from Citizens Advice

A helping hand for your business

Every business might need some extra support from time to time. Citizens Advice can help you find a way forward, no matter what problem you’re facing.

For example, Citizens Advice provides practical and straightforward information for small business owners who can’t afford their energy bills, giving clear steps on what to do if you’re in debt to your energy supplier or if you’ve had a bill you can’t afford.

Free helpline for consumer support

You can also call the free Citizens Advice consumer helpline if you need more help with a consumer problem, such as switching your small business to a new energy supplier or support with your small business’ energy bills.

The trained helpline adviser can:

• give you practical and impartial advice on how to resolve your consumer problem
• tell you the law which applies to your situation
• pass information about complaints on to Trading Standards (you can’t do this yourself).

Make sure you have a pen and paper ready before you contact the helpline so you can make a note of what they tell you.

To help the adviser provide you with the most relevant advice for your situation, you’ll also need to be ready to give them as much of the following information as you can:

• brief details of your problem
• what you’ve done so far to try to solve the issue
• your reference number (if you’ve already contacted the helpline about the same problem).

If you prefer, you can also talk about your consumer issue with a trained adviser online, or contact Citizens advice using an online form.

Free support for our customers

The Co-operative Bank has also partnered with Citizens Advice to help customers who might be experiencing financial or debt-related problems.

You can find out more about how to contact Citizens Advice for free help and support as a Co-operative Bank customer on our Citizens Advice page.