Online Banking
Financial Services Compensation Scheme
Your eligible deposits held by a UK establishment of The Co-operative Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: The Co-operative Bank, Britannia and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.
Please click here for further information or visit www.fscs.org.uk
Warning - Fraudsters are cold calling customers
If you've been asked to download software onto your device before checking your online banking, STOP! It's a scam. Please also remember, never tell anyone your token codes, not even us. If you're concerned that you may have been targeted by fraudsters please contact us on +44(0)3457 213 213 Call charges
Business Online Banking gives you direct access to your business account(s). It's the simplest way for Business Banking customers to manage their finances. If you're new to online banking or new to The Co-operative Bank, please refer to our useful Online banking user guide.
Our new Business banking app is here
You can now manage your accounts on the go, with our new Business banking app, subject to eligibility.
New mobile security token
Our new authentication app is a quick and secure way to generate verification codes from your mobile. This is as an alternative to using your physical security token for accessing your account and authorising payments.
Staying safe online
We know online security is important to our customers. To find out more about protecting your information online.
Coronavirus support
If you're concerned about how coronavirus might impact your business and you require any advice or guidance, we're here to support you.
Confirmation of payee
Confirmation of Payee is an 'account name checking service' to help make sure that when you set up a new payee the payment is sent to the right person or business.
When providing your account details to receive payments it's important to give your account name as it appears on your bank statement, as well as your sort code and account number.
Protect Your Account
You should never disclose your security details to any third party unless they are already registered on your account.
Please read our advice on how to use Third Party Provider (TPP) services safely.
We will not be able to discuss your account with any individual unless they have been registered with us. To register an individual so they can discuss the account with the Bank, please complete the ‘Change of Signatories and authorised users form', which you can find on our 'Useful forms' page.
Payment redirection
Did you know you could be paying the wrong account details? If a customer has switched their bank account you will need to update their details. Please visit the page below for more information on how to do this.
Open Banking
Open banking allows you to easily and securely share your financial data, including your transaction history and spending behaviour with regulated third-party providers. It also allows you to give permission to a regulated third-party provider to initiate payments from your account on your behalf.
Third-party providers cannot, under any circumstances, gain access to your account unless you have given them explicit consent to do so.
Not found what you're looking for?
Contact our support team