If you've been asked to download software onto your device before checking your online banking, STOP! It's a scam. Please also remember, never tell anyone your token codes, not even us. If you're concerned that you may have been targeted by fraudsters please contact us on +44(0)3457 213 213 Call charges
You can now manage your accounts on the go, with our Business Banking App (Subject to eligibility)
We know online security is important to our customers. Find out about our fraud guarantee, how to stay safe online and more.
Our mobile security token is a quick and secure way to generate verification codes from your mobile. This is as an alternative to using your physical security token for accessing your account and authorising payments.
Open banking allows you to easily and safely share your financial data with regulated third party providers (TPPs).
Third party providers can introduce you to new banking products and services. They could also give you a more detailed understanding of your accounts, and help you find new ways to make the most of your money.
Giving TPPs access to your account is completely optional and they can't gain access to your account unless you've allowed it.
When you make a payment to a payee's account that has been fully switched, it will be redirected to their new account. For future payments, you will need to update their details.
Your eligible deposits held by a UK establishment of The Co-operative Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: The Co-operative Bank, Britannia and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.