See the latest news and announcements from The Co-operative Bank.
Support the Disasters Emergency Committee (DEC)
Huge numbers of people across Gaza, Lebanon and the wider region are in urgent need of food, shelter and medical care. DEC charities are on the ground saving lives right now, and they are ready to act wherever the needs are greatest.
Our mobile banking app is a quick and secure way to manage your money from your smart devices. View your balance, make payments, check or search recent transactions and more.
"I've been banking with the Co-op for over 10yrs now. The staff have always been very helpful, and the app is great. It's also the only bank where you don't have to worry where your money is being invested."
Get help and support with your Co-operative Bank products and services and take a look at our popular help topics below.
How we keep our services secure, and what you can do to keep yourself safe from financial harm.
Our most popular help topics may help you find the information you need, quickly.
Forgotten login details for online banking
Get help with your everyday banking products, however you prefer to manage your money.
We've reached an important milestone in a deal with the Society. We'll continue to operate as normal for now, and will let you know as early as possible when changes are coming up.
We've changed the way we confirm your online payments to keep your money safer.
It's a quicker and safer way to pay. Leave your cards and your wallet at home, and just use your phone.
Scammers are posing as us and offering a fake new service. We’ll never contact you out of the blue to ask you to download software. Always make sure you’re on our real website.
As the original ethical bank, we're proud to have been recognised as a Which? Eco Provider for the second year running.
For over 25 years we've refused to fund the extraction or production of planet-damaging fossil fuels, and we've taken a stand to campaign to tackle the climate-nature crisis.
Which? Eco Provider for Current Accounts. October 2023 and 2024
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Read our detailed personal current account service quality survey results.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our personal current account service quality information page.
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.
These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.
You can read the full report by visiting www.psr.org.uk/app-fraud-data
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of The Co-operative Bank transactions sent in 2023, £125 was lost to APP scams.
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at TSB, £408 of it was APP scams.
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