User Guides

Our user guides provide help and support so you can make the most of online banking.

The guide can help you with:

  • Logging in and your security token
  • UK and foreign payments
  • Setting up beneficiaries
  • Balances, transactions and statements
  • Standing orders and recurring payments

Business Online Banking User Guide

Business Online Banking User Guide PDF

More help and support

If you haven't found what you're looking for in our reference guide, here are some of our most frequently asked questions.

How do I register for Business Online Banking?

Please visit the Business Online Banking registration page if you hold a business current account with us.

If you do not currently hold a business account, please visit our current accounts product page.

What do I do if I have locked my security token?

If your token is locked, please call our Business Account Support team on +44(0)3457 213 213 with your token to hand. Call charges

How do I add or remove dual authority/payment approval?

To add dual authority to your account, please call the Business Account Support team on +44(0)3457 213 213 Call charges, you will be required to go through security.

To remove dual authority, you will need to send a letter signed in accordance with your bank mandate to:

Digital Business Banking


The Co-operative Bank p.l.c.

Delf House




Not found what you're looking for?

Contact our support team