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HID Approve mobile security app

We use a range of strict security measures, such as the latest encryption technology, to ensure your personal data is secure and confidential. The HID Approve mobile security app provides an added layer of protection to guard against fraud.

What is HID Approve?

Get started

FAQs and troubleshooting

HID Approve benefits:

  • Support our ethical policy on reducing waste to landfill by going digital

  • Free to download and use

  • Use a smart device of your choice, mobile or tablet, Android or iOS

What is HID Approve?

This digital solution provides security and authentication for banking online. It is an alternative to using the physical plastic security token. And, best yet, it’s free, easy and available wherever you are.

This app allows you to:

  • Authorise payments made online
  • Verify yourself for secure log in to online banking
  • Bank and shop online, wherever you are
A screenshot of the HID Approve mobile security app on a mobile device. It shows the Co-operative Bank logo, the name the user has given to the service, BANKST16, and a six digit secure code, 438904. It says that the code will display for 27 more seconds. A screenshot of the services page in the HID Approve mobile security app on a mobile device. It shows five services that the user has registered. Each service shows the HID Approve or Co-operative Bank logo and the name the user has given to it.

Always remember that we will never ask you to tell us any codes generated from your security token. If you are ever asked to do this, you could be at risk of a scam. Please visit our security and fraud page to learn more.

Security benefits:

Fraud-protection.svg
Enhanced fraud protection
Pay-card.svg
Approve payments and transactions before they’re processed
Verification-codes.svg
Generate unique verification codes

How to get started

Firstly, download

For maximum security, you will require a minimum operating system of iOS 10 or Android version 5 to install and use the app. If you have a previous operating system you should update this. Should you be unable to do this, please contact us for guidance.

Scan the QR code to download the app from The App Store

Apple devices

Alternatively, you can visit the Apple app store and search ‘HID Approve’.

Go to Apple app store

Scan to download the app from the Google Play store

Android devices

Alternatively, you can visit the Google play store and search ‘HID Approve’.

Go to Google play store

Secondly, set up HID Approve

You need to download the HID Approve mobile app before you can activate it.

A screenshot of the Business Online Banking log in page, showing options for users to log in or register. It also shows a link to call Business Account Support if the user has forgotten their details and a link to register for Business Online Banking.

Step 1

In online banking, select ‘New user registration.’ Then, enter your customer ID and user ID that we gave to you when you registered for online banking.

A screenshot of the Business Online Banking get started page, showing instructions to open the HID Approve mobile security app and register it with a one time passcode (OTP). It also shows links to download the app, request an OTP and enter an OTP.

Step 2

Select ‘Request an OTP now.’ We will send a One Time Passcode (OTP) to your registered email address and mobile number.

A screenshot of the Business Online Banking email one time passcode (OTP) page, instructing users to enter an OTP that was sent to their registered email address or call business account support if they have not received it. An example of an OTP is shown.

Step 3

Enter the OTP from your email address into online banking and select ‘Continue.’ Then, enter the OTP from your mobile number and select ‘Continue.’

A screenshot of the HID Approve mobile security app on a mobile device. It shows the HID Approve logo and text that says welcome, tap the screen to register a new service. HID Approve also appears as text at the top of the screen.

Step 4

Open the app and tap the screen to register a new service.

A screenshot of the HID Approve mobile security app on a mobile device. It shows text that says ‘Add Service’ at the top of the screen. It also shows a QR code in a box underneath the text.

Step 5

In the app, scan the QR code shown in online banking.

Alternatively, select ‘enter invite manually’ to enter your user ID, invite code and service URL manually. You can find these details by selecting ‘view manual entry details’ in online banking. Then, select ‘Validate’ in the app.

A screenshot of the HID Approve mobile security app on a mobile device. It shows a pop up with text that says set password. Enter the password protecting this service. It shows an example of a password as four black dots and options to press cancel or ok.

Step 6

In the app, create a PIN and a friendly name for the service. Then, tap the screen and enter the PIN you just created to generate a secure code.

A screenshot of the Business Online Banking test security app page, telling the user to check set up is complete by entering a secure code from the HID Approve app. It shows an example of a secure code and links to continue or contact customer services.

Step 7

In online banking, select ‘Continue.’ Then, enter the secure code shown in the app and select ‘Continue’ to test that your app is working correctly.

A screenshot of Business Online Banking showing text that says you have successfully registered your HID Approve security app. It also shows a link with text saying go to log in page. The Co-operative Bank logo, a tick symbol and an image are shown.

Step 8

You have successfully activated your HID Approve app.

Do you want to log in to online banking for the first time now? Log in to online banking

Frequently asked questions

Please carefully read the guidance for logging into online banking.

Please call Business Account Support on 03457 213 213 if you think:

  • your HID Approve app has been compromised
  • there is an issue with your account security
  • it is showing in your online banking, but you have not set it up

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm. Call charges apply.

If you are having a problem with scanning the QR code as part of the registration process, you can do this step manually.

Click 'view manual entry details' and follow the instructions that appear on the screen.

Troubleshooting

If you are experiencing any of the issues below, please follow the guidance in the dropdown box below that is relevant to your situation. If you:

  • have forgotten or need to change your PIN
  • change your phone or phone number
  • change devices from phone to tablet or vice versa
  • have an HID Approve account showing as ‘pending’ in online banking
  • no longer wish to use HID.

We will need to remove the app from your online banking account.

Please call us on 03457 213 213 so we can do this for you. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon. Call charges apply.

Then, you will need to reactivate the app if you want to continue using it. Information on how to get started can be found here.

In the future, you can set up fingerprint or facial recognition if your device is compatible.

You will need to remove the app from your online banking account.

In your online banking account ‘Shortcuts’ section, select:

  1. ‘Manage token’
  2. Then ‘Manage security devices’
  3. ‘Actions’
  4. ‘View details’
  5. ‘Remove device'

After this you will need to reactivate the app if you want to continue using it. Information on how to get started can be found here.

In the future, you can set up fingerprint or facial recognition if your device is compatible.