If you've been asked to download software onto your device before checking your online banking, STOP! It's a scam. Please also remember never tell anyone your token codes, not even us. If you're concerned that you may have been targeted by fraudsters please contact us on +44(0)3457 213 213 Call charges
Business Online Banking gives you direct access to your business account(s). It's the simplest way for Business Banking customers to manage their finances. If you're new to online banking or new to The Co-operative Bank, please refer to our useful Online banking user guide.
You can now manage your accounts on the go, with our new Business banking app, subject to eligibility.
Confirmation of Payee is an 'account name checking service' to help make sure that when you set up a new payee the payment is sent to the right person or business.
When providing your account details to receive payments it's important to give your account name as it appears on your bank statement, as well as your sort code and account number.
You should never disclose your security details to any third party unless they are already registered on your account.
Please read our advice on how to use Third Party Provider (TPP) services safely.
We will not be able to discuss your account with any individual unless they have been registered with us. To register an individual so they can discuss the account with the Bank, please complete the ‘Change of Signatories and authorised users form', which you can find on our 'Useful forms' page.
Did you know you could be paying the wrong account details? If a customer has switched their bank account you will need to update their details. Please visit the page below for more information on how to do this.
Open banking allows you to easily and securely share your financial data, including your transaction history and spending behaviour with regulated third-party providers. It also allows you to give permission to a regulated third-party provider to initiate payments from your account on your behalf.
Third-party providers cannot, under any circumstances, gain access to your account unless you have given them explicit consent to do so.
Your eligible deposits held by a UK establishment of The Co‑operative Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: The Co‑operative Bank, Britannia and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.