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Help & info

Just type in your query, or have a look at the list of popular questions below.

I have damaged/lost my token, who do I call?

If you've damaged or misplaced your token, please call our Business Online Banking team.
You'll be taken through our standard security process, and will be able to order a new token (or reassign a spare token if you have one). Delivery of the new token usually takes 7 to 10 days and will require activation on receipt.

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