Search our frequently asked questions (FAQs) for help with our services and products.
How do I register for Business Online Banking?
How do I log in to Business Online Banking?
What if I don't have my login details?
How do I activate my security token?
How do I approve an online payment?
What if I've paid the wrong person or entered the wrong details?
How do I set up a recurring payment?
How do I make an online payment?
How do I cancel or amend an online payment?
How do I view and print my statement?
How do I export transaction information?
Why can't I see recent transactions on my statement?
How long will my statements, transactions and balances be stored online?
Can I opt in to paperless statements?
How do I order a statement or copy statement?
Do you support accountancy software?
Help with HID Approve mobile security app
I'm having problems with my token. What can I do?
Can I change the PIN on my security token?
I have difficulty using the token. Is there a more accessible way of logging in?
I have damaged or lost my token. What can I do?
Can I have more than one security token?
My token login IDs have been compromised, what do I do?
How do I give someone access to Business Online Banking?
How do I remove someone's access to Business Online Banking?
How do I add or remove dual authority or payment approval?
How do I add a bank account to Business Online Banking or remove one?
If you are registered for telephone banking, you can make international payments under £20,000 by calling Business Account Support on +44(0)3457213213. call charges apply.
How do I close my business account?
How do I request my payment transaction history after my account is closed?
Can I apply for a savings account?
What is the interest rate on a business savings account?
How do I apply for an overdraft?
How do I switch to a Co-operative Bank business account?