What information do you hold on my payment transaction history?

From 2 February 2018, as part of the Competition and Markets Authority Retail Order, we are required to provide you with up to five years’ worth of your payment transaction history, following the closure of your account. This information will show all of your payment related transactions that have been made through your account up to a period of five years.

We won’t provide this for any period where there has been no payment related transactions i.e. your account has only attracted charges, if your annual turnover is greater than £6.5m or if the account was closed due to:

    fraud or other unlawful activity;
    the death of the account holder;
    or in certain circumstances whereby the account holder's business or the business has closed

We will write to you and ask you to complete and sign a form in accordance with your Bank mandate.

Once we have received and successfully verified your signed document, we will send the payment transaction history to you within 10 working days. This will generally be sent to the address we held on file for you at the point your account was closed, unless requested otherwise by you or we require further information.

If you do not require this information you can tick the appropriate box on the form and return this to us.

Please note: The number of years’ worth of payment transaction information we will provide to you will depend on the time between your account being closed and you submitting your request. For example, if you closed your account 2 years ago you will be provided 3 years’ worth of payment transaction history. If your account has been open for less than five years, your transaction history will only cover this period.

If you changed your current account product and retained the same account details, your payment transaction history will cover all transactions made during that period.

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