How do I request my payment transaction history?
If your account was closed after 2 February 2018, you can request a copy of your Payment Transaction History any time up to five years after your account has closed. In certain circumstances there may be a charge for this request.
Requests for Payment Transaction History after your account has closed will be sent to you within 7 working days following us being able to complete our reasonable identification requirements.
To request this, please write to us, signed in accordance with your Bank mandate at the following address.
Account Maintenance Team
The Co-operative Bank p.l.c.
P.O. Box 638
If you require information prior to the 5 year limit, this would need to be requested via a formal Subject Access Request. To request this, please write to us at the address detailed above.