Log in to Personal Banking Skip to content
  1. Home
  2. Help & info
  3. Account Services
  4. Closing an Account
  5. Queries after closure
  6. How do I request my payment transaction history?

Help & info

Just type in your query, or have a look at the list of popular questions below.

How do I request my payment transaction history?

If your account was closed after 2 February 2018, you can request a copy of your Payment Transaction History any time up to five years after your account has closed. In certain circumstances there may be a charge for this request.

Requests for Payment Transaction History after your account has closed will be sent to you within 7 working days following us being able to complete our reasonable identification requirements.

To request this, please write to us, signed in accordance with your Bank mandate at the following address.

Account Maintenance Team
The Co-operative Bank p.l.c.
P.O. Box 638
Salford
M5 0JQ

If you require information prior to the 5 year limit, this would need to be requested via a formal Subject Access Request. To request this, please write to us at the address detailed above.

Was this article helpful?

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Related Articles

  • What information do you hold on my payment transaction history?

    If your account was closed after 2 February 2018, you can request a copy of your Payment Transaction History any time up to five years after your account has closed.
    Learn more

Contact us

If you'd like more help & information, you can: